Good morning, everyone! Today, let’s focus on how we can better serve our fellow BNI members and increase referrals within our chapter.
The key is asking the right questions!
Here are three essential questions you should ask each member to understand their business and find more targeted referral opportunities:
This question helps members define their ideal client or contact. Encourage them to be specific: “Is it a particular job title? A certain type of company? What industries are you trying to target?” The more details, the easier it is for us to keep an eye out.
Understanding the value proposition is critical. What unique problem does your fellow member solve, and how does their service improve a client’s business? This will help you articulate the benefits when recommending them. Think of it as their elevator pitch, but for referrals!
The goal here is to make it easy for you to open doors for them. A simple sentence or two that you can use as an introduction can work wonders. If you have that at your fingertips you are far more likely to make the referral. Why These Questions Matter:
By asking these three questions and truly understanding the answers, you become a more effective referral partner. It’s not enough to know what someone does; you need to know who they want to reach and why that connection would be valuable.
So, make it a point this week to connect with a few members, ask these questions, and really listen to the answers. You’ll be surprised at the referral opportunities that emerge when you have this information at your fingertips!
Thank you!
P.S. You need to have your answers for when you are asked these three questions too. In BNI We should be asking each other these questions in one to one meetings.
The post BNI Education Segment: Unlocking Referrals: 3 Key Questions to Ask appeared first on Perth Networking and Referral Group.
In BNI Podcast Episode 698, titled “Referral Flow in Power Teams,” Spencer Reynolds, Executive Director of BNI Tampa Bay, discusses the importance of structured referral processes within Power Teams to enhance business growth.
Key Points:
Understanding Referral Flow: Referral flow involves identifying who typically provides referrals to you and determining the subsequent professionals to whom you can refer your clients. This structured approach ensures a seamless transition of clients between complementary services.
Building Effective Power Teams: A Power Team consists of professionals serving the same target market but offering non-competing services. By collaborating, members can create a referral sequence that benefits all parties involved.
Developing a Referral Plan: Members should engage in regular One-to-One meetings to educate each other on their services, ideal clients, and effective referral language. This mutual understanding enables members to confidently refer clients within the team.
Implementing the Referral Flow: For example, a Certified Public Accountant (CPA) might identify a client’s need for mortgage services and refer them to a mortgage broker within the Power Team. The mortgage broker, upon recognizing the client’s need for estate planning, could then refer them to an estate attorney in the group. This planned sequence ensures clients receive comprehensive services while members gain qualified referrals.
By establishing a clear referral flow, Power Teams can enhance their collective value to clients and foster mutual business growth.
The post Who Are Your Best Referral Partners – Do This Exercise appeared first on Perth Networking and Referral Group.
BNI REFERRAL REVOLUTION: How to Make Your Network Work for YOU
Forget stale business cards and awkward small talk. A game-changing method to boost your referrals in BNI meetings has just been unveiled, and it’s the ultimate hack for Australian networkers! This approach is guaranteed to not only supercharge your networking game but also solidify your place as a go-to connection in your chapter. Want in? Read on!
BNI veterans and rookies alike often wonder: “How do I give more referrals without it feeling forced?” Here’s the truth: there’s a science to it, and it comes down to mastering three key roles. Welcome to the Referral Trinity—your new networking bible.
Reactor-style referrals are about staying sharp. Picture this: You’re at a barbecue, and someone complains about their skyrocketing energy bills. Instead of nodding sympathetically and grabbing another snag, you jump in with, “You know, I’ve got the perfect person for that!” Boom—a referral is born.
Pro tip: Reactors don’t just hear problems; they find out more about the problem and then offer to connect them to solutions. Every gripe you overhear could be a golden opportunity.
Promoters don’t wait for referrals to fall in their laps—they create them. Let’s say you’re working on-site as a tradie. Instead of simply fixing the wiring, why not say, “If you ever need a plumber? I know the most amazing plumber who’ll do a stellar job and good prices.” You’re not just solving problems; you’re building connections.
The best way to promote it to have one to ones with a member, find out something really good they’ve done recently or something memorable about them (work related generally but not necessarily), and then talk about them for the next few days when your meeting up with other contacts.
He, I was talking to this guy on Wednesday, an amazing plumber, he was telling me…. (You are sowing seeds)
Hot tip for Aussies: Promote like you’re shouting your mate’s beers—enthusiastically and often.
The Creator is the black belt of BNI referrals. This isn’t just about quick wins; it’s about setting up power moves that change the game. Think of it as playing matchmaker between two big players—like introducing a facilities manager to your chapter’s top tradie. The result? A partnership that keeps the work flowing for months.
Insider trick: A quick phone call or email could mean the difference between a one-off referral and an ongoing goldmine.
Networking is all about relationships and trust. By following the Reactor, Promoter, and Creator framework, you’re not just throwing referrals around—you’re building genuine, lasting connections. And in a country where mateship is everything, that’s the ultimate business edge.
Here’s the challenge: This week, try stepping into one of these referral roles. Whether you’re reacting, promoting, or creating, your BNI chapter (and your own business) will thank you for it.
So, what are you waiting for? Don’t just sit in the room—own it. Referrals aren’t going to pass themselves. Get out there and make the connections that matter.
And remember: The next big business opportunity could start with you.
The post How to Pass More Referrals – Go from Reactor to Creator to Promotor to Get More Referrals for You BNI Chapter Members. appeared first on Perth Networking and Referral Group.
This video gives a great overview of how to use the BNI Connect app. Technologically challenged then watch this.
The post Finally, A Simple Video Explaining How To Use The BNI App. appeared first on Perth Networking and Referral Group.
Please download, fill in, save and print out and have ready to send for each of your 121 meetings the BNI 1-2-1 Business Meeting Planner
The post Want a One to One BNI Business Meeting Planner to Maximise Your Referral Opportunities? appeared first on Perth Networking and Referral Group.
As a member of BNI, you understand the power of referrals to grow your business.
However, many professionals unknowingly engage in bad personal habits or undermining behaviours that prevent others from referring clients to them, meaning less referrals to them.
If you had a bit of food on your face, you would want to know wouldn’t you? That way you don’t go through the day putting people off. It’s kinder to tell you. But I’m only going to tell you in this blog post.
Are Your Ready?
Would you like to know what those bad habits and behaviours that are absolutely sabotaging your ability to get referrals?
Here are the most common habits and behaviours that quickly sabotage your referral network and some tips to overcome them.
One of the quickest ways to lose the trust of your referral partners is by being chronically late or unreliable to the BNI weekly meeting.
When you fail to show up on time for meetings which is 6.45 am by the way, fail to return calls promptly, or deliver on your promises, it signals to others that you may not be dependable when it comes to serving their clients.
Sure – this may be totally wrong and you may spring into action in a completely different way when you have a client BUT getting referrals is all about PERCEPTION.
Members will not feel safe sending their close contacts to you if you cannot show an ability to be timely.
There are so many members over the years who missed out on so many referrals because they didn’t make the effort to be on time all the time. We just felt unsure about them.
Imagine if you were an employee for a business. Would it be acceptable to turn up each day at a different time. Would your boss say something. They probably would. At BNI we tend not to because we are not your boss. We just refer less to you as a consequence. Trust takes a long time to build and moments to destroy. Each time you don’t turn up, or are late you are destroying trust.
Make it a priority to be punctual as nothing kills your referability like tardiness or a “I don’t really care” attitude to timeliness.
If you are habitually late, try this.
By leaving early regularly you signal you don’t want to be there. If you have left early more than twice in 6 months then you will have lost referrals. There are times we need to leave early. Like for emergencies or for professional training events, but these should be rare.
If just leaving early becuase you booked in a job or a client then other members notice and will hold back on referrals you would have otherwise received, or passed to someone else they trust more in there other networks. Leaving early kills your referability.
If you do need to leave early, pre warn the members and have a solid reason for leaving early, otherwise we just see you go and might think, we are boring you, you are not committed to the group, you have better things to do than be with us.
That hurts our (the members) feelings a tiny bit. We are human and not robots after all.
Consequence: If you leave early you’ll miss out on referrals you would have received.
Tip: Make a decision that your referral meeting is more important and schedule your work appointments so you can leave at the end of the meeting and participate fully.
Tip: If on a particular day you know you have to leave early, get a substitute instead. BINGO.
Being on Your Phone and Not Engaged in the Meeting
If you are constantly checking your phone and not listening in how to help your members. You will get far less referrals over time than you would have if you were attentive.
It’s basic human psychology. Your not prepared to listen and engage with me so I’m not going to trust my referrals to you.
And yes everyone notices. It’s pointed out to others at CSM meetings (The Chapter Success Meetings). Bobby is always on his phone. grumble, grumble.
Consequence: Members feel less comfortable referring.
Tip: Put your phone face down or leave it in your bag – after checking it’s on silent of course.
You should aim for 100% perfect attendance if you want the maximum number of referrals. I and many other members don’t give referrals to those who don’t show up consistently.
If you cannot make the effort to organise a substitute which suggests three things.
Then you will drop your referrals given to you by more than half.
If you are not there, you can’t be trained on how to get me referrals and if you are not there and I can’t hear who you want to be referred to. That’s a fail and fail.
I and other members simply don’t feel safe referring to someone who can’t be bothered showing up, or taking the time to find a substitute.
You should always show up or have someone representing you.
Now, If you are sick or a family member is sick, you’ll generally have plenty of advance notice to locate a substitute. Plenty of notice is in fact the day before if you have some contacts you can call on.
Substitutes have been arranged at 8.00pm at night with 3-5 phone calls. There are only so many times, members will believe you suddenly woke up ill on Thursday morning for the the third time in 8 weeks. This undermines members trust of you to safely refer their contacts. Result: No referrals
If you are on holidays, you’ve had plenty of time to arrange substitutes. Likely weeks or months. Having substitutes shows others want to help you which is an indication that you have helped them.
Make the commitment to bring visitors who can be your substitutes when you can’t make it including, spouses, employees, clients, wider family members, suppliers and even friends.
It makes you so much more referable. Each time you bring a visitor it shows other people trust and like you. This endorses you and makes you look much more attractive to refer to.
FACT: Not showing up or not sending a substitute is a real referral killer.
Maintaining a professional demeanour is crucial for earning the respect and confidence of your referral network.
Unprofessional behaviour, such as
All of these can quickly erode trust and damage your reputation.
REMEMBER: You are at BNI to grow your business and get referrals and not to change peoples world views. You have yours, they have theirs. Stay referable. Save any debriefing on what annoys you for your family and friends or take Dale Carnegie’s advice from How to Win Friends and Influence People. That is to “Never Condemn, Complain, or Criticise“.
While it’s important to be confident in your abilities, constantly talking about your own achievements or only focusing on what you can gain from a relationship will turn people off.
Those types of personalities are takers. Are you a taker or a giver.
Successful referral partners are generous, genuinely interested in others, and willing to provide value without expectation of immediate reciprocation.
Make an effort to learn about your contacts’ businesses and how you can help them succeed before you ask for yourself.
Do you think that if Mary gives you a referral to one of her close friends, that you’ll want to help Mary in the future? Absolutely!
And if you give Mary a referral she will definitely want to help you, won’t she? …. The answer is YES!
And when other members see you give Mary a referral, this is far more powerful than banging on multiple times about how good you are at what you do. That fact, that you are good at what you do should be assumed until proven otherwise.
We recommend to save the self promotion for your 60 seconds slot where you tell stories of how you’ve helped your clients, but don’t go again about yourself in the Referrals, Raps and Recaps section of the meeting. Thats now over promotion of yourself. In that section you should be recognising others, thanking people for their referrals and help, and mentioning referrals you have given out.
Talking about yourself again suggests desperation to get a referral and no one wants to refer to someone who is desperate. Because desperation implies you might not be so good at what you do, despite all of your self promotion.
Following up with referrals and providing feedback to your referral sources is crucial for maintaining strong relationships.
If you fail to acknowledge referrals from another member, or update your contacts on the status of leads (In the app), or express gratitude, it can make people feel under appreciated and they are less inclined to send you any future business. We don’t want that to happen do we?
Be conscientious to privately thank and also publicly thank in a very positive and appreciative way, in the meetings, those members for referrals.
This acknowledgement is so powerful in encouraging referrals from not just that member but all others. If you give great praise and acknowledgement to someone for a a referral, other members will desire and expect that acknowledgement as well.
It amazes me when a Member in the meeting excitedly asks another member how they went with what they thought was a good referral from a week or two ago only to be told publicly it wasn’t a good referral.
Sometimes its even worse and person is publicly shamed with what a rubbish referral it was.
I’m thinking, Are you out of you mind? “Oh Yeah, they didn’t call me back, Or they were too small for me, or he was very difficult person to deal with.
Never, ever shame another member in front of others about the quality of the referral given. ESPECIALLY when there are visitors in the room.
I remember a member who for three weeks took great joy in criticising a referral I had given her in the meeting and saying what an awful and painful referral they were. They kept on referring to this person as my friend even though they had simply been a previous visitor to BNI that had my number and contacted me to suggest someone to help.
They never received any referrals from me ever again and didn’t last too much longer in the chapter as referrals dried up from others who unconsciously didn’t want the same to happen to them.
Would you refer to someone or others in the group if you were shamed on the quality of a referral, that you thought might be good. It’s better to educate privately on the reasons they might not be a good fit in a respectful one to one. That’s being helpful and not hurtful.
Criticising the quality of a referral publicly will definitely stop the referral flow for you for a long time. Instead have a one to one privately and explain why the referral doesn’t fit your business model.
Please, If you request work from another member then it’s very important to pay them in a timely manner.
I have heard several times over the years of a member not paying another member in a timely manner and this robs that member (The slow payer) of future referrals.
And believe me, members tell other members you are not paying your bills. This sows seeds of doubt as to whether you are ethical, in business trouble and kills referrals.
Paying in a timely manner is very important. Word gets around if you don’t and your reputation will be tarnished so please, please pay on time.
This also comes down to monthly meeting venue fees. If you are struggling, keep the treasurer informed and make progress payments regularly. Just not paying is just not right and will reduce your referability.
Tip: Pay your invoices promptly
It’s important to use one to ones for business development to benefit both members.
If you are using a one to one for personal business gain then you will undermine your refer-ability.
By personal gain, this could mean extracting information on how to do something that the other member has expertise in without paying them.
You should always be paying or offering to pay for another members time and expertise as a sign of respect when asking for personal or business help based on that members expertise.
It disappoints me when I here “Bob” has asked for another one to one and the purpose is just to extract more information for free from the other member for their own gain.
Again, word gets around and your reputation will be tarnished.
You should expect to pay and pro actively offer to pay, for professional advice that goes more than surface deep from another member to protect your own reputation.
In BNI, building a strong referral network is crucial for business growth. However, certain bad habits can hinder others from referring clients to you. These include:
Addressing these habits and behaviours will ensure you become the most reliable, trustworthy, and valuable referral partner in the room, leading to more and better referrals for life.
The post BNI EDUCATION – What Stops Other People Referring Work To You. Is it Your Fault? appeared first on Perth Networking and Referral Group.
Western Australian BNI Members can find a range of information from the following web sites to improve their networking skills and effectiveness
Members please note that you may have blog posts published on this site. Please contact the BNI Skyscrapers web master to find out how. That’s Dale by the way.
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This is a little story about four people named Everybody, Somebody, Anybody, and Nobody.
There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job. Everybody thought that Anybody could do it, but Nobody realised that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done
How does this story relate to our 60 Sec. commercials? When you ask for Everybody, somebody, anybody it leads to NOBODY!
When you do your weekly member presentation or infomercial… you need to paint a picture. There are two basic ways to go about creating a great weekly member presentation:
You can also ask for introductions to professions that are great referral sources for you. For example, an acupuncturist might ask for an introduction to other chiropractors.
It’s simple.. You need to help your fellow members to help you… by being specific.
Source: Unknown but I heard it first from David Cole many years ago.
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BNI EDUCATION – Weekly Presentation.
15 November 2019 by Richard Foulkes
(I have copied this from another site and this comes from Richard Foulkes)
Our weekly presentation, 60 secs sales or elevator pitch, sales manager minute, weekly sales presentation or the ask…. call it what you will, is our opportunity each week to build our visibility and credibility.
Crucially, it is where we ask for the referrals, we want so we can be profitable in BNI.
Each year we have around 48 minutes to educate our fellow chapter members about what we do, why we are good at it and importantly the exact type of business we would like referred to us.
So, are we using our time to our best advantage?
Your weekly presentation at BNI is like a sandwich….
When you pitch at BNI your weekly presentation (60 seconds) should be thought of like a sandwich.
The combination of bread and filling is what makes the whole sandwich delicious to eat.
The bread should be the same each week but the filling should be different.
The bread…….
So, what is the bread? The bread of the sandwich or the constant of the pitch is made up of:
•Your name and company.
•Your position in the company and your BNI category.
(Both these give you authority and credibility)
•Where you carry out your business.
(This shows how convenient it is to do business with you.
•Then there should be a statement as to why you are qualified to do you the work you do. (This can be experience, membership of industry body or an actual qualification.
This is key for credibility and can be the same or change each week. Never assume members or visitors know that you are good and/or qualified for what you do.)
Start with the end in mind……
When preparing your weekly presentation (60 seconds) think of your specific referral request before thinking of the filling because the filling gives the reason why a member might want to introduce your specific referral to you. The filling has to flow to your specific referral request.
If you sell Business to Business then you should name the company and the person and the position of the person in that company. If you sell Business to Consumer you can’t name the person but you can be very specific as to the type of person you can help.
The filling…….
Once you have worked out your specific referral request it’s time to add your filling. The filling should be a case study, story or example of how you have helped a similar client to your specific referral request.
This becomes easy when you know what you are looking for.
Tasty Tips for the perfect BNI sandwich (weekly presentation)
• Energy, passion, clarity and humour, are also important in a successful pitch.
• Don’t forget to prepare and practice.
• Stick to time, everyone stops listening when you go over time.
• Keep using a specific referral request, it can take time to find the diamond you are looking for.
The order of the sandwich can be mixed up, it just needs all the components to be really tasty.
The post BNI Education – 60 Seconds To Grow Your Referrals appeared first on Perth Networking and Referral Group.
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• Mediator Services • Notary Public • Paralegal • Process Server • Trust/Wills Executor Mail Services • Mailing/Packing/Copying • Mailing Services Marketing • Internet Marketing • Loyalty Program • Market Branding • Marketing Services • Market Research • Personalised Greeting Cards • Social Media Marketing • Telemarketing • Trade Show Exhibitions Media • Audio Recording Services • A/V Media • CD/DVD Reproductions • Digital Imaging • Editor • Media Services • Multimedia Production • Publication • Satellite – Cable • Videographer • Video Services Medical • Acupuncture • Alternative Medicine • Chinese Medicine • Chiropractic Assistant • Chiropractor • Cosmetic Surgery • Counselor/Psychotherapist • Dentist • Dermatologist • Diagnostic Imaging • Eye Care • General Dentist • Hearing Care • Hospice • Medical Billing • Medical Products • Medical Services • Medical Supplies • Medical Transcription • Naturopathic Medicine • Nurse Practitioner • Occupational Therapist • Ophthalmologist • Optometrist • Orthodontist • Orthotics/Prosthetics • Pharmacist • Physical Therapist • Physician • Podiatrist • Psychiatrist • Psychotherapy • Reproductive Services • Sleep Disorders • Speech Therapist Mortgage • Commercial • Loan Modification • Protection Insurance • Mortgages • Non-Conforming • Residential • Reverse • Wholesale Moving & Storage • Moving Co. • Storage Containers • Storage Facility Non-Profit • Chamber of Commerce • Charitable Organisation • Non-Profit Office • Data Services • Document Services • Ink Cartridges • Office Equipment • Office Furnishings • Office Machines • Office Products • Office Services • Office Supplies Organising • Declutter & Donate • Organising Professional • Organising Systems Personal Services • Adult Day Care • Advocacy • Assisted Living • Concierge • Counselling Services • Dating Services • Drug & Alcohol Counselor • Estate Sales & Liquidation • Family Counselor • Genealogist • Handicapped Svcs or Supplies • Handwriting Analyst • Home Inventory Services • Home Shopping • Home Watch Services • Life-Cycle Celebrant • Luxury Rentals • Mediation Services • Medical In-Home Services • Non-Medical In-Home Services • Personal Services • Personal Trainer • Products for Seniors • Psychic Medium • Religious Counselling • Retirement Community • Services for Seniors • Somatic Counselling • Voice Coach Pest Control Photography • Commercial • Photographer • Events • Weddings • Portraits • Products • Photo-processing Pools & Hot Tubs • Pool Products & Services BNI Classifications Revised June 26, 2017 © BNI Global, LLC BNI Classifications Printing • Printer • Printer Ink Cartridges • Printer Services Repair • Printing Products • Printing Services • Printing Supplies • Screen-printing • Supplies Public Relations • Public Relations Real Estate • 1031 Tax Deferral/Exchange • Apartments • Commercial Inspection • Commercial Realty • Commercial Surveyor • Corporate Housing • Escrow Service • Estate Sales & Appraisals • Home Inspector • Home Interior Staging • Home Warranty Services • Lease Negotiator • Property Assessor • Property Management • Real Estate Appraiser • Real Estate Developer • Real Estate Inspector • Real Estate Planning Consultant • Real Estate Surveyor • Relocation Services • Rental Management Services • Rentals • Residential Realty • Title & Escrow Agency • Title Services • Vacation Rentals Recreation • Activities • Boats & Watercraft • Dancing Lessons • Firearms • Marine Craft Repair • Motorcycles/ATV • RVs/Campers Retail • Clothing Store • Consignment • Convenience Store • Pawn Shop Security • Document Destruction Services • Fire Protection • Guards • Identity Theft • Locksmith • Private Investigator • Products • Security Personnel • Security Products • Security Systems • Smart Homes/Home Automation Signs • Metal Plaques • Signs Speaking • Motivational Speaker • Seminars • Speaker Sports • Firearms Instructor • Martial Arts • Sporting Goods • Sports Activities • Sports Instructor Telecomsssss • 800 Services • Answering Svc • Cable TV Svc • Cabling • Cabling/TV/Computers • Local Phone Svc • Telecomsssss Equipment • Telecomsssss Products • Telecomsssss Services • Voicemail Services • Wireless Services Trades • Awnings • Backhoe Specialist • Batteries • Builder-Commercial • Builder-Residential • Building Materials • Building Products • Building Supplies • Cabinets-Closets • Carpenter • Commercial/Industrial Lighting • Commercial Trade Supplies • Concrete Decorative • Concrete Painting • Concrete Pouring • Construction – Gen. Contractor • Construction – Products • Construction – Project Mgmt • Construction – Special Needs • Countertops • Damage Restoration • Decks, Patios, Hardscapes • Doors • Drywall • Education/Training • Electrical Goods • Electrician • Energy Services • Excavation • Fences / Decks • Fireplace – Chimneys • Flooring • Foundation Repair • Garage Doors • Gas • Gutters • Handyman • HVAC • Insulation • Kitchen & Bath Design • Lighting Products • Maintenance Supplies • Odour Control • Outdoor Fireplaces/Walls • Painter – Commercial • Painter – Residential • Paving • Plasterer • Plumber – Commercial • Plumber – Residential • Plumbing Supplies • Pools & Hot Tub Sales • Pools & Hot Tub Services • Power Washing • Project Management • Property Maintenance • Radon Testing & Mitigation • Remodeling/Renovations • Retail Store Fixtures • Roofing/Gutters • Screened-In Enclosures • Septic Systems • Sewer/Drain Cleaning • Shelters • Shelving • Siding • Skylights & Solar Tubes • Slip & Fall Prevention • Solar • Steel Fabrication • Stonemason • Structural Contractor • Tile • Upholstery – Auto & Marine • Waterproofing/Weatherproofing • Welder • Well Drilling & Pumps • Windows/Doors • Wood Transportation • Aircraft • Chauffeur • Commercial • Fleet Management • Limousine Svc • Parking/Shuttle Svc • Taxi Svc • Vehicle Rentals Travel • Cruises, Tours • Tour Guide, Operator • Travel Agent • Travel Memberships Wedding • Wedding Officiant • Wedding Planner • Wedding Products/Services Window • Window Treatments Writing Services • Blogger • Copywriting/Copy Editing • Writer • Writing Services
Did you find yourself in this massive list? If not, think about if you have ever received a referral from a client or contact. If so then you definitely need to consider visiting us.
The post Member Category Ideas – Business Who Will Benefit from a Referral Network appeared first on Perth Networking and Referral Group.