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– MHI Global support a holistic view of customer-management excellence throughout the customer lifecycle and across the enterprise from one source. - Miller Heiman
Getting It Right, Up Front 22 Aug 2013 | 11:30 pm
The importance of early and correct problem descriptions by frontline technical support I recently had a ten-hour layover in Amsterdam on a business trip. So I decided to take the train into town. I ...
Customer Service Tip of the Day: How to Implement Human-Centric Customer Service 20 Aug 2013 | 10:43 pm
Do you know what one of the most challenging issues facing call centers and large customer support service providers is? It’s not the common irritants you may typically think of, such as high-employee...
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Certified Caregiver Training for Senior Caregivers: What Are the Options? caregiverlist.com 10 Dec 2012 | 11:00 am
Senior care has expanded to include professional senior care in the home which has prompted an entire niche industry to develop in the last decade. Franchise companies have created thousands of locat...
