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What role can online customer service (webcare) play in the Self-Service economy? 25 Jun 2013 | 11:04 am
These past few months I conducted a global study in collaboration with SSI (fieldwork & research) and No Problem! (translations). The object of the study was to look into new consumer trends regarding...
New Report: The Self Service Economy 18 Jun 2013 | 12:56 pm
Fifteen years ago, companies forced consumers to perform certain tasks themselves. When banks started charging customers for not executing their own transfers this led to widespread protest. Today the...
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Should conversion management be outsourced? blog.dgm-au.com 17 Apr 2012 | 06:56 pm
A question often arises when we talk to clients about conversion management, is whether they would simply be better off running conversion management in house as opposed to using an agency. The short ...
Social Media Around The World 2011 sosyalmarka.com 14 Oct 2011 | 09:10 pm
The Conversation Manager ‘dan da tanıdığımız Steven Van Belleghem önderliğindeki araştırma şirketi InSites‘ın hazırladığı çok geniş kapsamlı bir sosyal medya sunumu. Özellikle Avrupa’daki veriler dikk...
Idea Status and conversation management support.ideascale.com 8 Feb 2013 | 03:39 am
Is there any way to take advantage of Idea statuses to control the flow of a conversation? For instance, can I set up a site such that "In Review" ideas are visible but can only be commented on by a m...
How to Manage Negative Comments on Social Media? andrewchow.sg 14 Mar 2013 | 11:43 am
Social Media Crisis Develop a response strategy map for conversation Management For any business using social media for customer engagement, a response strategy map is a system of responses drawn up c...
CAS Social Media, Conversion Management & Webanalyse, MAS-Modul, 15 Tage, Kursort: Basel #socialmedia #FHNW community36.net 27 Aug 2013 | 04:12 am
Im CAS Social Media, Conversion Management und Webanalyse werden Ihnen die theoretischen Grundlagen der neuen Marketingdisziplinen anhand von vielen praktischen Beispielen vermittelt. 15 Tage, Kursort...
Anthony Slabinck (uk) : Social Media’s best kept secrets : empower your brand advocates! socialsensations.co.uk 19 Aug 2013 | 04:30 pm
Anthony Slabinck - Conversation Manager LBi during Social Media Forum , Brussels.Video Rating: 5 / 5
CAS Social Media, Conversion Management & Webanalyse, MAS-Modul, 15 Tage, Kursort: Basel #socialmedia #FHNW c36daily.ch 27 Aug 2013 | 04:12 am
Im CAS Social Media, Conversion Management und Webanalyse werden Ihnen die theoretischen Grundlagen der neuen Marketingdisziplinen anhand von vielen praktischen Beispielen vermittelt. 15 Tage, Kursort...
What Makes 3by400 Different? 3by400.com 5 Nov 2011 | 01:55 am
Experience The company principals have combined five decades of business process and technology management and design experience. We're not just a couple of recent college grads with no grounding in ...
Anatoly Bardin on resting and ice hockey carlsbad-plaza.com 19 Jul 2011 | 12:50 am
Accompanied by his wife, Anatoly Bardin, the successful general manager of the Russian hockey club Avantgard Omsk, visits the famous spa town of Karlovy Vary year after year. The man who in the late s...
Advertisers still obsessed with click-throughs -- ZDNet purpleclick.com 28 Oct 2011 | 04:27 pm
The onus is on the advertiser to select a manageable range of appropriate metrics that will most accurately measure the achievements of the campaigns against the goals they have set, he added. Leonar...
