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Six Major Customer Service Trends: Part 1 of 2 zendesk.com 24 Jul 2012 | 05:16 am

Today’s guest blogger is Micah Solomon, a customer service and marketing keynote speaker and consultant. His latest book is High-Tech, High-Touch Customer Service. Micah is a keynote speaker for Zende...

Six Major Customer Service Trends: Part 1 of 2 mykb.com 24 Jul 2012 | 05:16 am

Today’s guest blogger is Micah Solomon, a customer service and marketing keynote speaker and consultant. His latest book is High-Tech, High-Touch Customer Service. Micah is a keynote speaker for Zende...

2012 Survey Results of the North American Utility Customer Service Market utilipoint.com 20 Nov 2012 | 11:08 pm

For more than a decade UtiliPoint has surveyed the North American utility industry on customer service trends, investments and outsourcing. This, the 10th survey, provides unbiased, third party factua...

$2.5 Billion Utility CIS Replacement Market utilipoint.com 28 Nov 2012 | 03:52 pm

For more than a decade, UtiliPoint has surveyed the North American utility industry on customer service trends, investments and outsourcing. Over 200 utilities participated in this year’s survey and o...

Customer Service Trends to Be Aware Of  simplicitymktg.com 9 Aug 2013 | 08:05 pm

Customer retention is imperative for most small businesses. Acquiring a new client is costly, while keeping a client in your product funnel long term is very cost effective. Whatever you can do to ens...

Affiliate Marketing Tips – 5 Small Business Tips to Improve Customer Happiness promediablog.com 10 May 2011 | 01:46 am

One of the most critical aspects of a growing & profitable affiliate marketing business is customer service. We often do not realize how powerful a “happy customer” could be and, on the other side, ho...

5 Tips for Good Customer Service zaplee.com 29 May 2012 | 10:25 pm

It doesn’t matter how good your product is or how hard you work if you don’t have good customer service. This is particularly true when you are running a small business, like many of Zaplee’s cloud ca...

Top 25 Success Secrets – Customer Service back-links.org 9 Nov 2010 | 03:41 am

Well, we have finally made it to number 1 in our top 25 countdown…customer service. I don’t know if this comes as a surprise to you or not but don’t worry…after you are done reading this article, you ...

Offering Superior Customer Service for Improved Sales thecloseoutindustry.com 25 Nov 2011 | 11:11 am

Offering superior customer service is a desirable goal for any wholesale product provider, but why is it that few manage to actually deliver on this promise? Beyond uttering the basic greetings of hel...

What happened to GoDaddy sbenco.com 24 Dec 2011 | 06:45 am

Go Daddy Scores big on my latest check of web hosting environments. I have always enjoyed customer service as being one of the best in the business, but previously, hosting performance has lacked. Eve...

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