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mblaisdell.com – The HotLine Magazine Archives

The Data of Customer Success Management 8 Aug 2013 | 04:11 am

Properly equipped and led, a Customer Success Management team has access to a wealth of information about the customers they serve.  Which customers are proceeding up the desired adoption curve?  Who ...

Detecting the At-Risk SaaS Customer Relationship 17 Jun 2013 | 11:14 pm

An old Country & Western song about lost relationships includes a funny line: “When the phone don’t ring, you’ll know it’s me.“  There is little to smile about, however, when the subject is lost incom...

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Customer Success Story birbals.com 16 Dec 2009 | 06:53 pm

We have found them to be very responsive as well as knowledgeable about our scripts which helps with the level of support they can offer. They have a wide range of solutions, from Shared Hosting to De...

Taking Care of Your Existing Customers! sandiegobusinessconnectors.com 20 Feb 2012 | 10:24 pm

If you focus fully on providing the best possible service and value to your customers, success becomes the easy part – it will follow easily and naturally.  The best clients are your existing clients....

Basic Trick To Success You May Not Know lessoninlife.com 19 Oct 2009 | 10:54 pm

Summary – Success definition I talked to one of my colleague this morning. To make things easier, let’s call him Peter. Peter is an acting manager to an estate here but he’s going to retire next year...

Realigning Technology for Success velocitymg.com 30 Nov 2010 | 08:48 am

In my last post, I talked about how traditional consulting, implementation, training, and support organizations are starting to realign around a more unified "customer success" team. Unfortunately, th...

Public Mobile Canada offers: 50% off phone! sxymobile.com 25 Aug 2010 | 03:41 am

New entrants in Canada like Public Mobile have discovered some business meaning in the magical word, free. And when this is integrated with percentage figures like “50% off,” customers will definitely...

Site-in-a-Box Customer Success Story: Orlando Haircut blog.databanq.com 18 Aug 2009 | 03:29 am

Dave was looking to drive more leads for his hair salon off the Internet.  In less than 60 days we had him setup with a premium domain - www.orlandohaircut.com - a facebook, twitter and listing in all...

Site-in-a-Box Customer Success Story: Lakeland Lawyer blog.databanq.com 18 Aug 2009 | 03:03 am

Check out this brief video on a lawyer in lakeland and how he was able to start generating high quality leads off the web fast with the Site-in-a-Box solution.  Visit this client’s Site-in-a-Box at ww...

RECENT CUSTOMER SUCCESS STORIES questionsforcouple.blogspot.com 8 Sep 2009 | 09:50 pm

RECENT CUSTOMER SUCCESS STORIES: HELPED US GET ENGAGED "My boyfriend and I took four months going through the questions - a few each day and at the end we were so certain about our future together t...

A way to model Diamond Dynasty players after MLB stars baseballsimulator.com 18 Apr 2012 | 04:24 am

In MLB The Show Diamond Dynasty you can customize your Diamond Dynasty players’ appearance, full name, and even their uniform number.  Player customization is definitely a good feature especially cons...

Profiling Customer Success: City of Kent's path to 800 desktops virtualized unidesk.com 12 Nov 2011 | 05:00 am

Next week, another Unidesk customer joins us on a live interactive webinar to discuss their VDI project. On Wednesday, November 16th at 2:00 PM ET James Hettrick, Technical Services Manager at City of...

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