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estebankolsky.com
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It’s Back! The Best Customer Service Survey Ever — Version 2.0 13 Aug 2013 | 07:50 pm
Well, well, well… a lot has changed in one year in customer service, and we want to know exactly what and how much. Last year we run an extremely successful survey to determine where the Customer Ser...
Knowledge Management and Customer Satisfaction 12 Aug 2013 | 07:00 pm
We all know the statistics, right? most dissatisfied customers will eventually tell 9 other people about their problem only 4% of dissatisfied customers actually complain to the company satisfied.....
More pdf debunking the myth gartner related news:
Greater male variability hypothesis freeratio.org 27 Aug 2013 | 12:35 am
(Also posted here: http://www.freeratio.org/showthread....27#post7536827) http://www.ams.org/notices/201201/rtx120100010p.pdf Titled: Debunking Myths about Gender and Mathematics Performance Quot...
