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It’s Not What You Say— It’s How You Say It 22 Aug 2013 | 10:28 pm

We already know that lecturing a child does not always get the desired response. Sometimes it is not what you say but it may be how you say it. While my girls were young I learned about rewording mess...

Limits and Dealing with Upsetting News Events 21 Aug 2013 | 07:06 am

Setting limits can help lessen stress and reduce the impact of network news. My grandmother Mur used to say, “If it weren’t for bad luck, I wouldn’t have any at all,” then she would coyly giggle. Havi...

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Replay: Telephone Etiquette & Best Practices for Funeral Homes & Cemeteries funeralrelationsmastery.com 20 Dec 2010 | 05:34 pm

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Wedding Invitation Etiquette: Should Kids Be Invited To Weddings? thedigeratilife.com 18 Oct 2012 | 05:25 am

I’ve been thinking about children at weddings. Some couples are completely against having children at their wedding, and some couples welcome the little tykes: to which camp do you belong? How would y...

How To Improve Customer Service imarkinteractive.com 10 Oct 2012 | 10:50 pm

Serving The Customer With Proper Telephone Etiquette There is nothing more frustrating to a consumer than speaking with a representative who isn’t knowledgeable, pleasant or customer-centric.  Custome...

Customer Service Representative – Ocala, Florida usa4sale.net 17 Aug 2013 | 12:07 am

USA4SALE has an immediate opening for a part-time Customer Service Representative in our Ocala Office.  To be considered, you must be proficient with computers, have excellent telephone etiquette, and...

Customer Service Representative – Ocala, Florida usa4sale.net 16 Aug 2013 | 11:58 pm

USA4SALE has an immediate opening for a part-time Customer Service Representative in our Ocala Office.  To be considered, you must be proficient with computers, have excellent telephone etiquette, and...

Customer Service Representative – Ocala, Florida blog.usa4sale.net 17 Aug 2013 | 12:07 am

USA4SALE has an immediate opening for a part-time Customer Service Representative in our Ocala Office.  To be considered, you must be proficient with computers, have excellent telephone etiquette, and...

Customer Service Representative – Ocala, Florida blog.usa4sale.net 16 Aug 2013 | 11:58 pm

USA4SALE has an immediate opening for a part-time Customer Service Representative in our Ocala Office.  To be considered, you must be proficient with computers, have excellent telephone etiquette, and...

Telephone Etiquette For Businesses washparkprophet.blogspot.com 15 Aug 2013 | 12:28 am

It is never acceptable in a business call to someone for any purpose to begin the conversation by saying: "Please hold while we connect you . . . ".  I always immediately hang up if I receive such a c...

Is This the Party to Whom I Am Speaking? heydeadguy.typepad.com 18 Aug 2013 | 08:31 am

Marilyn Thiele Back in the olden days, shortly after the middle of the last century, when I was in elementary school, we were taught “telephone etiquette.” The rules are mostly meaningless today, as ...

Take Your Kid to the Bar blog.drunkard.com 1 Apr 2009 | 06:41 am

American children receive almost zero education in the finer points of drinking, and of tavern etiquette, cocktail savvy, personal tolerance, etc., they rarely of ever hear so much as a word before fi...

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