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Expert Insights: Why "Cross Channel" is the Key to Customer Centricity 27 Aug 2013 | 09:00 am

The following is an excerpt from CMIQ's Executive Report on Multi-Channel Customer Management.   In addition to analysis of the challenges, shortcomings and best practices associated with multi-ch...

Dear Best Buy: Saying Sorry is Nice, Being Customer-Centric is Better 27 Aug 2013 | 09:00 am

A business that upsets customers should apologize.  A business that is truly sorry knows that an apology is only the beginning of making it right. So aggressively trained and conditioned to show remor...

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All major retailers should have the Samsung LN32C530 in stock, but we recommend ordering from Amazon since their customer service is super reliable, they offer a low price guarantee as well as totally...

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