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Why is communication skills essential in customer service? 29 Mar 2013 | 08:42 pm
Good customer service in an organisation can only go as far as the organisation’s employee’s ability to communicate well. Good communication skills is important to service customers effectively for ...
Dos and Don’ts of staff resignations 26 Jan 2013 | 08:52 am
Here are some Dos and Don’ts when faced with a staff resignations: DO: Talk with your staff and find out the reason for resignation on the day you receive the resignation letter. Listen and ask relate...
Motivating difficult employees 29 Nov 2012 | 05:55 pm
When people problems arise, it will adversely affect performance at work. It is usual that a word of caution or encouragement from the manager will encourage an employee who slacks [...]
How to ensure effective & positive returns after training 16 Oct 2012 | 12:14 pm
The different views and reasons for training When managers send employees for a training workshop, they are unsure how the company can benefit from this training. Someone once said that [...]
A Supervisor’s challenge in leadership and work organisation 12 Sep 2012 | 09:23 am
Every wondered how your supervisor can step up in their work contributions to the company? You know that they seem to be working hard, but it is still not good enough for [...]
What is Creativity? 3 Sep 2012 | 12:51 pm
Creativity has been flagged as one of the essential 21st century skills and yet it’s interesting that people associate creativity with being totally free and unstructured. The truth is creativity [......
Why Creativity? 3 Sep 2012 | 12:51 pm
Creativity has been flagged as one of the essential 21st century skills and yet it’s interesting that people associate creativity with being totally free and unstructured. The truth is creativity [......
Creativity & Fear 13 Aug 2012 | 08:58 am
When talking about creativity in the workplace, one of the most common issues that come up is “How do I encourage my staff to think out of the box? They [...]
Creativity as a competency 7 Aug 2012 | 06:51 pm
Creativity refers to the imagination, invention, or origination of something different. Some believe that people are born creative – you have it or you do not. Some believe that it [...]
Creativity as a competency 7 Aug 2012 | 03:51 pm
Creativity refers to the imagination, invention, or origination of something different. Some believe that people are born creative – you have it or you do not. Some believe that it [...]
