Agrawals - blog.agrawals.org - Rakesh Agrawal's blog
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A few thoughts on customer service 27 Apr 2013 | 05:22 am
As a product guy, I’m always looking to improve products and experiences. Much of my thinking is driven based on more than a decade of creating online products and focusing on the integrated product e...
My bet with Ryan Kim on Yahoo! 18 Apr 2013 | 12:25 am
I have a bet with Ryan Kim on Yahoo’s mobile site, specifically Yahoo! Finance. I discovered an important flaw in the Yahoo! experience. It’s something that most people would immediately acknowledge i...
Putting my money where my mouth is 5 Apr 2013 | 11:26 pm
With Mike Dudas: Foursquare will have a Slide-like exit. Winner gets dinner at the place of his choosing. Slide was purchased by Google for $182 million, a come down from the $500 million valuation at...
How I choose what I write about 20 Mar 2013 | 09:01 pm
I’ve done a lot of writing over the last two years and it has spanned quite a few topics. Some of it may seem kind of random; that reflects my diverse interests. But there are a few themes that I’m tr...
How customer service should be done 4 Mar 2013 | 09:51 pm
Last week I was skiing in Deer Valley when Groupon’s terrible earnings came out. While I was skiing, I got an email from CNBC asking if I could come on air to talk about them. We tried to get me into ...
Is quality journalism and analysis doomed? 12 Nov 2012 | 06:12 am
I wrote six pieces last week, covering a wider range of topics. If I were to rank them based on their potential for impact, it would go like this: How our favorite tech services should help us in emer...
Mitt Romney’s healthcare comments flunk basic economics 10 Sep 2012 | 02:37 am
I am trying to stay away from politics as much as possible this election cycle, but pandering, economic nonsense and journalistic incompetence get under my skin. Mitt Romney said today on Meet the Pre...
eBay Now offers same-day delivery from local retailers 6 Aug 2012 | 10:48 am
[Note: I will be adding screenshots. Check back in about an hour.] eBay is trying to revolutionize local commerce. eBay’s new product, eBay Now, allows consumers to have same-day delivery of products ...
New bet with Felix Salmon of Reuters 12 Jun 2012 | 11:10 am
I have a new bet with Felix Salmon of Reuters tied to an exit for Square. I win the bet if: Square is acquired on or before December 31, 2012 by anyone other than PayPal. Felix wins the bet if: Sq...
Would Rocky Agrawal ever work for Groupon? 9 Jun 2012 | 04:00 am
This post is an excerpt from a forthcoming book on Groupon. It’s a question I’m asked quite often by friends, family, journalists and once by a Groupon employee. Apparently, it’s plausible that I wo...
