Beingguy1067 - beingguy1067.com - beingguy1067
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Is social customer care the catastrophe? 20 Aug 2013 | 01:40 pm
I was reading a very interesting post by Harold Jarche a moment ago – The Social Imperative. In the post, Jarche writes: “The fundamental lesson that Sopolski came back with was that “textbook social ...
Social customer care & Metrics: Who are they helping? 24 Jul 2013 | 05:57 pm
I read an article the other day by Neil Davey (Editor, MyCustomer) – Measuring the Effectiveness of Social Customer Service. I’m always interested in anything to do with social customer care ROI, met...
Social customer care: @NHSDirect and empathy? Or is it me? 18 Jul 2013 | 01:33 pm
I was looking up the Twitter handle for NHS a moment ago as I wanted to add them to a leaderboard I created – UK Twitter Social Customer Care Leaders. As I was reading through some of the Tweets from ...
A thought on social customer care & 21st century ‘fluencies’ #socialcustcare #custserv 10 Jul 2013 | 01:35 pm
I came across a post by Tony Reeves on his blog – Techtrees – a moment ago – Global Fluency and 21st Century Skills. What interested me was the model he had adapted from elsewhere, which I have copied...
Social customer care: From innovation to stagnation: Has social customer care gone stale? 6 Jun 2013 | 04:36 pm
The following is a post I originally wrote for MyCustomer.com (22 April 2013). ————————————————————- After the pioneering days of Frank Eliason, has social customer care become outmoded? Guy Stephens ...
Social customer care and leaderboards: Some initial thoughts 6 Jun 2013 | 02:16 pm
I’ve been following the development of leaderboards for awhile now, and have recently, on the back of a Leaderboarded/PeerIndex campaign, set up a UK Social Customer Care leaderboard featuring a varie...
The literacy of [social] business 18 Apr 2013 | 07:39 pm
The future of digital culture – yours, mine, and ours – depends on how well we learn to use the media that have infiltrated, amplified, distracted, enriched, and complicated our lives. [Howard Rheingo...
Exploring the idea of the ‘social network as production line’ 21 Mar 2013 | 04:50 am
The following is a brief talk I gave at the MRS Annual Conference 2013 – Shock of the New (20.03.13). ————————————————- What I’d like to explore briefly today is an idea put forward by IBM’s Chairman ...
Is my collaboration your collaboration? Let’s talk… 20 Feb 2013 | 05:20 pm
I was reading a post a moment ago by @Marie_Wallace – The Social Business Struggle. This led me to another post by @hjarche – Collaboration is a Means Not an End. This led me down another path to anot...
I must be social! 5 Feb 2013 | 05:07 pm
Someone told me we’re all social now. ——————————————————————- Twitter – check Facebook – check WordPress – check / Tumblr – no FourSquare – check / Gowalla – check (is it still going?) Google+ – check...
