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Register now for Request Tracker (RT) training in New York this October 15 Aug 2013 | 11:43 pm
Our third training for 2013 will be held in New York, NY on October 8th and 9th. As we like to keep class sizes relatively intimate, register soon or we may not be able to guarantee you a seat. If y...
RT Training at Ohio LinuxFest 2013 14 Aug 2013 | 05:04 pm
Best Practical is happy to announce we're doing RT training this year at the Ohio LinuxFest in Columbus. Ohio LinuxFest Institute, the training portion of the conference, runs all day on Friday, Septe...
RT for Incident Response 3.0.0 Released 8 Aug 2013 | 12:13 am
RTIR 3.0.0 is now available. RTIR 3.0 is fully compatible with the RT 4.0 series. It takes advantage of many new native RT features to remove complexity and ease future development. This RTIR releas...
RT 4.0.17 released 3 Aug 2013 | 12:43 am
RT 4.0.17 is now available. This release fixes an important regression in the upgrade script included in 4.0.14, 4.0.15, and 4.0.16. Attempting to upgrade from 3.x would skip key upgrade steps. New i...
RT 4.0.16 released 31 Jul 2013 | 09:03 pm
RT 4.0.16 is now available. This release fixes an important regression in the Shredder tool included in 4.0.14 and 4.0.15. Attempting to run the Shredder tool from the command line would fail with a ...
RT 4.0.15 Released 26 Jul 2013 | 04:05 am
RT 4.0.15 is now available. This release fixes an important regression in the ugprade scripts included in 4.0.14. If you attempted to upgrade from 3.8 with the RT FAQ Manager tables (FM_*) in your da...
RT 4.0.14 Released 25 Jul 2013 | 10:33 pm
I'm happy to pleased that RT 4.0.14 is now available. This release is primarily a bugfix release. It also contains automated tests for security vulnerabilities announced earlier A complete changelog...
RTIR Release Scheduling 24 Jul 2013 | 01:04 am
As the next major version of RT for Incident Response (RTIR) is in final testing before release, we wanted to document our plans for the current RTIR release series. RTIR 3.0 will join RT 4.0 as our ...
Applying patches from rt.cpan.org tickets 22 Jun 2013 | 12:22 am
Ever try to apply patches from a bug report in [rt.cpan.org](https://rt.cpan.org)? Up until a few days ago, it was a bit of a pain because `curl` and `wget` didn't work without supplying your username...
We're coming to Seattle for training in June 29 May 2013 | 05:29 am
Our next public training is happening in Seattle on June 19th and 20th. Join us and learn from the experts how to get the most out of RT as a user and administrator, as well as a preview of what's...
