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New Year's Resolutions for a more polite 2013 13 Jan 2013 | 10:00 pm
I like New Year's Resolutions. My head knows they are doomed to fail but my heart wants to believe that this will be the year I finally see them through to December. My resolutions usually involve t...
R-E-S-P-E-C-T Find out what it means to me 6 Jan 2013 | 07:43 am
I have a special place in my heart for outdoor ice rinks. In the small Ontario town where I grew up, the local skating rink was a meeting place for adolescents from early November right through to M...
An etiquette guide to the virtual introduction 6 Dec 2012 | 09:30 pm
The virtual introduction - that is, the ability to introduce people to each other without everyone having to be in the same physical location - is a fairly recent phenomenon brought on by the inventio...
Etiquette for parents, non-parents and would-be parents 11 Nov 2012 | 08:33 pm
I lucked out when I became a parent. I had my kids at the same time many of my friends were having theirs and while this made those early years a lot more fun, it also spared me (and them) from the s...
Teaching your kids manners when the adults are behaving badly 23 Oct 2012 | 03:22 pm
As any parent can tell you, it's hard to teach manners to kids. Getting your kids to say 'Please' and 'Thank you' and 'Nice to meet you' without constant prompting requires Herculean effort on a dail...
Is karma real and should you be worried about it? 14 Oct 2012 | 08:04 pm
I detest loose ends. I’m not talking about stray threads on hems or flyaway strands in my hairdo. I refer to tasks that are not complete and have been languishing on my to-do list for days, weeks or...
How about a complaints democracy for volunteer organizations? 21 Sep 2012 | 12:45 am
I am involved in various ways with a few different organizations that are staffed almost exclusively by volunteers. Most of these volunteers also have day jobs and family responsibilities. They have...
Why small business owners should just say no to gurus 19 Sep 2012 | 01:23 am
When you own a small business, people (clients, employees, accountants, relatives and neighbours) are quick to tell you what you can do better. Some of these ideas have merit but most of them don’t. T...
Are you guilty of Death by PowerPoint? 26 Aug 2012 | 11:54 pm
I created the ghastly image above in exactly four minutes using the full range of PowerPoint's handy-dandy text, image and design options. It's an extreme example to be sure but will not be completel...
8 Commandments of the Checkout Line 10 Aug 2012 | 09:04 pm
The funny thing about etiquette is, it’s the little things that drive us nuts. Sure, there are thousands of etiquette books and hundreds of guidelines about netiquette and dress codes and proper form...
