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How To Make A Customer Delighted? 1 Dec 2011 | 01:02 am
A delighted customer differs from a satisfied customer in many ways. Satisfaction comes when the customer’s expectations are fulfilled, while delight tales plan from something unexpected. Call center ...
Market research and survey by BPOs 29 Nov 2011 | 11:29 pm
Any well-known call center service provider these days offer quality market research and market survey services. This is directed to gather as much information as possible. Coming to what all you can...
Lead Management Software for Businesses that Want Leads to Rain 28 Nov 2011 | 11:48 pm
When businesses want leads to rain, they must make efforts in using software for lead generation and lead management. There are a number of factors that businesses must think about, and it is best to ...
Software for Tracking and Managing Leads 25 Nov 2011 | 08:28 pm
A business always look for ways to increase their sales, customer base and return on investment (ROI); for this to happen, it is crucial to integrate the efforts that go into lead generation. The busi...
Telemarketing Still Works 24 Nov 2011 | 07:32 pm
If you think that telemarketing services are not being sought by the businesses any more, you are wrong. The telemarketing call center companies are still in vogue; if telemarketing activities are han...
Appointment Setting in Contact Centers 23 Nov 2011 | 07:27 pm
Appointment setting is a non-core business activity for conducting which businesses hire call center services. The agents offering this service make calls to as many consumers as possible and try to t...
Reducing Call Center Shrinkage 17 Nov 2011 | 07:25 pm
There are many organizations that do not realize the worth of shrinkage and also tend to underestimate the sheer volume of shrinkage. The offshore call centers must make sure that the shrinkage is dec...
What is the process of getting customer satisfaction reports through their feedback in a BPO? 10 Nov 2011 | 11:51 pm
Customer is king. Before moving into any business, you are supposed to keep this in mind that the satisfaction of the consumers of your product matters the most. This pleasing effect helps you to deve...
Answering Service in Times of Medical Emergencies 2 Nov 2011 | 09:26 pm
There are several businesses taking the help of a live answering service for taking the calls of customers all through the day, offering solutions to customer issues, taking down their orders and offe...
Cold Calling in Call Centers 2 Nov 2011 | 02:50 pm
Call centers follow the cold calling marketing strategy for calling up total strangers and informing them about the client’s products and services. This is not as easy as it appears, since people are ...
