Blogspot - cdccustomerservice.blogspot.com - Customer Management Center
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The Forgotten Customer, The Employee 22 May 2010 | 12:24 pm
We often talk about the customer experience in terms of those who make a financial commitment to our business in the terms of purchase power, life cycles, renewable financial resources etc., But we fa...
Your Customers Worth 11 Dec 2008 | 03:17 am
We often forget the real value of our customers and the long term impact that they have on our business operations. In most businesses, unfortunately, the focus is solely on the individual sale that i...
In Times of Recession 3 Dec 2008 | 02:48 am
It is amazing that when times get tough in our businesses we seem to create the very behaviors that bring our businesses further down even to the point of closing the doors. The "Glooms" come out to ...
I'm Back 28 Nov 2008 | 12:47 pm
For so many reasons, for none of which I'm really sure of, I have not been actively posting and for that I really do apoligize. But no matter the cause for my absense, I am back, and with a new missio...
Defining Customer Service 8 Jan 2007 | 04:49 pm
How do you define customer service? There are indeed many ways to define customer service, but they are generally divided in to two categories. Customer service as defined by a particular business and...
It's not Just Customer Service 29 Dec 2006 | 02:04 pm
The old year is passing and with it one of the most maddening weeks of the year for most retail businesses regardless of the country. For B2B businesses it’s a week of slow downs, key people on vacati...
It's Happened 20 Dec 2006 | 02:04 am
We have been inducted into the "Incredible Hall of Acclaim" . This is awarded to people who take writing about customer service seriously and contribute to the on going piles of information that every...
Carnival of Customer Service 9 Dec 2006 | 02:01 pm
In the area of customer srvice , true customer service, the path is filled with land mines and road blocks and of course the misleading phylosophies of customer srvice out there that come from many of...
What Do Customers Expect? - Customer Service 8 Dec 2006 | 02:30 pm
In the on going battle to bring business from the dark ages into the 21st century of customer centered services the defining of what a customer wants has come down to the tug of war between the concep...
Customer Expectations 6 Dec 2006 | 03:43 am
There is much to be said about what your customer’s expectations are and what are the customer’s expectations as defined by a given business? Meikah at Customer Service, Global Watch has started to ta...
