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On the Move 8 Feb 2013 | 12:37 am
I figured it was about time I got my act together and moved this blog over to barrydalton.com As I was over there prepping, it occurred to me that I've had that domain since July 2010. Procrastinati...
Are You A Proprietor? 2 Feb 2013 | 11:39 pm
Then why do you need apps? For those have read more than one or two of my posts, you know some of my ideas come from...well...peculiar places. This one also comes with an "I'm confident in my man sk...
Has The Holiday Customer Experience Bar Been Raised? 31 Dec 2012 | 09:21 pm
As I sojourned through my holiday shopping adventure, several random ideas struck me that I hope to explore through the next couple of posts here. First, I wanted to share a couple of shopping experi...
Are You Really Ready To Be A Customer Experience Company? 10 Dec 2012 | 09:21 pm
So, those of you that stop by often, know I get on these Zappos kicks every now and again. I supposed this would constitute as one of those periods. This time around, it's because I think Zappos, to...
You Can't Be Zappos (and why would you want to be?) 21 Nov 2012 | 08:43 am
I hear it all the time. I bet you do too. "I want to be like Zappos". "We need to deliver service like Zappos". I wrote about this phenomenon a few weeks back. So, being a solution guy, I didn't ...
If You Had To Pick Only One - The Results 28 Oct 2012 | 04:45 pm
A couple of weeks ago, I asked a simple question here. Based on some of the recent stuff I've been reading that appears to give the indication that customer experience is an actual, tangible thing th...
If You Had To Pick Only One 5 Oct 2012 | 01:39 am
As a follow up to my post from last week looking at the various inputs that contribute to the customer's experience with your brand and company, I'd like your opinion. Based on your business, your in...
Experience is an Output, Not an Input 29 Sep 2012 | 06:17 pm
I realize my last few posts here have been more ponderous and philosphical than anything else. I plan to return with some more "news you can use" in future posts. But there have just been some thing...
Has It All Been Said? 19 Sep 2012 | 12:07 am
Sometimes I just get tired of talking. Don't get me wrong. I love a good banter as much as the next guy. The intellectual waltz. The idea shuttlecock, batted around until it's frayed. But I just ...
Let Them Eat Cake! 6 Sep 2012 | 06:38 am
Ok, so first off, yes I know. I'm a blogging slacker. I haven't been here in way too long. I'd like to say it's because I've been hard at work researching some really compelling stuff to write abou...
