Blogspot - experienceology.blogspot.com - Experienceology
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Visit my new site! 17 Nov 2011 | 04:40 pm
Please visit Experienceology for blog posts from now on. The blog archive will remain here for your reference.
Bathroom Blogfest 2011 25 Oct 2011 | 03:58 pm
Yes readers, it's that time again. Time to celebrate the wonderful world of bathrooms and how they relate to great customer and visitor experiences. Below you'll find the list of bloggers who are wri...
Steve Jobs: Failure to conform 6 Oct 2011 | 07:35 pm
30 years ago, I was cutting and splicing 16 mm film by hand wearing white gloves. The process was called "conforming." You had to cut the original negative, and if you got a fingerprint on it, it's ru...
The Verizon iPhone customer experience 7 Sep 2011 | 07:01 pm
I waited until the iPhone was available from Verizon, and was impressed with the step-by-step instructions I got all along the way, from a "here's what to expect" guide, to shipping updates, to follow...
Storie Shop in Paris: The ideal retail experience 31 Aug 2011 | 07:01 pm
Yes, that's a strong statement. And of course, it wouldn't be everyone's ideal retail experience. But let me tell you why I loved this shop so much (and spent so much money in it). Lovely signage an....
Sunday's Signpost 28 Aug 2011 | 07:01 pm
Just in case you thought those museum stickers were purely an American problem. This is exiting the Rodin Museum (Museé Rodin) in Paris.
Customer communication at Heathrow International Airport 24 Aug 2011 | 07:01 pm
A big thumbs-up to Heathrow, which has clearly thought through their entire customer experience and worked hard to make your time there pleasant. In fact, I was actually sorry we didn't have a longer ...
Sunday's Signpost 21 Aug 2011 | 07:01 pm
They really do value their mimes in France! I wasn't able to get a picture of this sign, which totally cracked me up. This is what the wifi instructions at Charles de Gaulle Airport said: Obtenez vo...
I'm going to Hawai'i and you should too 16 Aug 2011 | 11:09 am
There is truly a once-in-a-lifetime museum conference coming up September 23-26, 2011, and I hope you have already bought your ticket and made your hotel reservations. Yes, I'm on the program committe...
Sunday's Signpost 14 Aug 2011 | 07:01 pm
I stay at this hotel about once a month. This time I finally turned the sheet over and left a suggestion. It's nice way to show that you want feedback from guests.
