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How Much Do You Consider Your Customers's User Experience? 13 Aug 2013 | 06:30 pm
From 'walking in her shoes' to truly experiencing an online user experience, it's not too far-fetched! Here is an account of what my dad and I experienced: Me, My Dad and the Quicken User Experience ...
What Matters for the Customer Experience? 23 Jul 2013 | 06:30 pm
Following up on the last article assessing the state of customer experience, I think you'll enjoy: 5 Trends for 2013: What Matters for the Customer Experience? Let me know if you think these trends ...
Assessing the Customer Experience in 2013 9 Jul 2013 | 06:00 pm
Here we are at the midpoint for 2013, just in time for assessing the customer experience. Here's perspective on that topic: What's Ahead for the Customer Experience in 2013? Do you agree? Disagree?...
Bathrooms and the Retail Experience 18 Jun 2013 | 07:00 pm
Surely, you're aware that I pay attention to bathrooms given how much I believe they affect the retail experience. Imagine my delight when I cam across corroboration! Bathrooms Affect Retail Experien...
How FLOFORM Countertops Uses Social Media 4 Jun 2013 | 06:30 pm
There's nothing better than real life examples of how businesses use social media to connect with customers. Here's an article about FLOFORM Countertops: Social Media in Action: FLOFORM Countertops C...
How FLOFORM Countertops Uses Social Media 4 Jun 2013 | 06:30 pm
There's nothing better than real life examples of how businesses use social media to connect with customers. Here's an article about FLOFORM Countertops: Social Media in Action: FLOFORM Countertops C...
When Customers Face Sensory Overload... 14 May 2013 | 07:00 pm
I see sensory overload becoming more of an issue for all of us. Imagine what it's like for our customers. How might we help them? Here are some thoughts on the matter triggered by a visit to Las Vega...
When Customers Face Sensory Overload... 14 May 2013 | 07:00 pm
I see sensory overload becoming more of an issue for all of us. Imagine what it's like for our customers. How might we help them? Here are some thoughts on the matter triggered by a visit to Las Vega...
Online or In-Store? Reinventing the Customer Experience 22 Apr 2013 | 07:00 pm
There's so much to be admired about the physical in-store retail experience! At the same time, there's so much painless efficiency in the online experience... Here are my thoughts about possibly reinv...
Online or In-Store? Reinventing the Customer Experience 22 Apr 2013 | 07:00 pm
There's so much to be admired about the physical in-store retail experience! At the same time, there's so much painless efficiency in the online experience... Here are my thoughts about possibly reinv...
