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ITIL Simplified with ServiceDesk Plus - A Walk-through with Real-Time Scenario 26 Jul 2013 | 04:04 pm
We have with us, Bob an “ITIL Hero” who managed to simplify the ITIL Implementation using ServiceDesk Plus. This is a Real-time scenario that can happen to anyone. Imagine your payroll system going d...
Different Kinds of Help Desk Callers - Infographic 15 Jul 2013 | 10:13 am
Here is an interesting infographic from ManageEngine ServiceDesk Plus. Image originally posted on Help Desk Infographics, ManageEngine ServiceDesk Plus
Parature Unveils Social Customer Service Suite 27 Jun 2013 | 10:16 am
Parature, a provider of cloud-based customer service software, announced today the general availability of its Social Customer Service Suite as part of its multichannel customer service offering. The...
IT Asset Management Solutions Acquires Liken's SAM Business 27 Jun 2013 | 10:15 am
Liken enhances ITAMS' IT Asset and Software Licence Management services portfolio IT Asset Management Solutions (ITAMS), one of the UK's longest established, vendor independent, consulting and techno...
Standalone RMM Managed Services Software Is Dead 26 Jun 2013 | 10:30 am
Standalone RMM (remote monitoring and management) software is dead. Skeptical? Kaseya, Level Platforms and N-able Technologies have each been acquired in recent weeks as part as an accelerating trend ...
Alloy Software Launches Mobile Portal for Alloy Navigator Enterprise 26 Jun 2013 | 10:26 am
Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the launch of the Alloy Navigator Enterprise Mobile Portal. Available for free to existin...
Kaseya Acquired by Insight Venture Partners 26 Jun 2013 | 10:23 am
Global private equity and venture capital firm, Insight Venture Partners, has bought a significant stake in IT systems management software company, Kaseya, for an undisclosed sum. Insight Venture Par...
EarthLink to Acquire CenterBeam for Managed IT Services 18 Jun 2013 | 09:14 am
EarthLink agreed to acquire CenterBeam, a privately held information technology managed service provider with a 13-year track record of delivering cloud computing and hosted IT services, for $22 milli...
ManageEngine Offers New ServiceDesk Plus Pricing to Step Up ITIL Adoption 13 Jun 2013 | 03:23 pm
Those interested in getting in on ManageEngine's (News - Alert) ServiceDesk Plus system have a whole new option, as ManageEngine announced a new pricing structure that should make ServiceDesk Plus mor...
Kaseya to Sponsor Gartner IT Infrastrure & Operations Management Summit 13 Jun 2013 | 02:45 pm
Kaseya, the only vendor to provide a complete IT service management on-premises and cloud solution, today announced its silver sponsorship of the upcoming Gartner IT Infrastructure & Operations Manage...
