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IT Infrastructure Library 7 Apr 2010 | 01:51 pm
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and imp...
Best Practices vs Standards 5 Apr 2010 | 01:16 pm
Best Practices are accumulated knowledge that can help people and organizations avoid mistakes that the others have made. Best practices range from recommendations for specific coding specifications t...
Untitled 2 Apr 2010 | 09:00 pm
What is a service? A service is a means of delivering value to customers by facilitating outcomes, customers want to achieve without the ownership of specific costs and risks. - An Introductory Overv...
