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2 Key Benefits of BPM… 15 Jul 2013 | 09:30 am
BPM Software provides 2 key benefits – Control and Visibility. Control prevents people from taking short cuts. Let’s use onboarding for an example. I am sure hiring processes vary, but you may want...
Fixing BPM – Out of the frying pan into the fire 12 Jul 2013 | 09:30 am
When you transition from BPM to ACM/BPM the notion of “process” changes. No longer do we have start-finish processes that ensure that a Case instance called “generator” or “patient” carries through t...
5 Pitfalls to Avoid in Process Optimization 10 Jul 2013 | 10:00 am
Process optimization is of all times. As prehistoric hunter-gatherers, we already developed spears, sharpened rocks and other tools to kill animals and grow crops for our daily food supply. The chance...
Customer Centric BPM 8 Jul 2013 | 09:30 am
I have written several blogs about customer touch points. I am dealing with one of those home warranty companies to get an appliance repaired. I have arranged the repair online – which I like – but I...
Social BPM: The Watercooler Just Got Cooler 5 Jul 2013 | 09:30 am
I never quite got social BPM. “It’s like facebook but for corporations” the BPMS marketing departments screamed! “It will change the way we do business” they cried! The success of social media is pri...
Fixing BPM – In the transition to Customer-Centricity – why have processes at all? 3 Jul 2013 | 09:30 am
It’s time to make the distinction that unless you have a process that is fully automated, your customers, suppliers or other stakeholders may want/need to receive information or provide input at virt...
Looking for BPM Success… 1 Jul 2013 | 09:30 am
In the beginning, you have identified a problem with a process or you wouldn’t be reading this. I recommend these steps be a part of any process improvement process: Identify the problems with your ...
The Straw Point: How Process Can Win or Lose Customers 28 Jun 2013 | 09:30 am
In every process we have customer interaction points - how well we manage these “moments of truth” with our customers influences their levels of loyalty towards the firm. Loyal customers spend more an...
Retail Banking Process Series – # 3 Personal Loan Request and Approval (short Personal Loan Process) 26 Jun 2013 | 09:30 am
Statistically, we at Negocios y Soluciones Informáticas, NSI (http://www.nsisoluciones.com) found that Personal Loans Processes (PL processes) are often gateway implementations for banks first BPM ini...
Why BPM & BPO Together Deliver Operation Excellence for Changing Business Demands 24 Jun 2013 | 09:30 am
Business process outsourcing (BPO) is all about where and how a company can best use IT to gain competitive advantage by outsourcing. We have seen that business process outsourcing (BPO) is increasing...
