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‘On Tour’ discovers the future of Customer Service 6 Aug 2013 | 08:53 pm
It’s that blog time again! This month we are taking you on a guided tour of the changing world of Customer Service. Central to the role of the RCA’s On Tour blog is its ability to show you worlds bey...
‘On Tour’ goes to Disneyland 4 Jun 2013 | 03:20 pm
The On Tour team have been on another tough assignment. As if The London 2012 Olympics, a trip to the Far East and a day at Lord’s were not enough we decided it was time for the team to go … Continue ...
‘On Tour’ gives you Seven Steps to Independent Coffee Shop Heaven 8 Mar 2013 | 09:22 pm
The increasing appeal of the independent coffee shop in today’s food and beverage market has not escaped the notice of the world of racing. How could it when the Independent Coffee shop is, it seems, ...
‘On Tour’ at Lord’s 19 Oct 2012 | 05:32 pm
This month ‘On Tour’ is at Lord’s, The Home of Cricket, for the England vs. South Africa test match. At £90 a ticket it is not a cheap day, but you do get a full day of activity. Those looking … Conti...
‘On Tour’ at the Olympics 21 Aug 2012 | 01:12 pm
Welcome back to On Tour and to our Special ‘Souvenir Olympic Edition’. Our unusually blessed team of On Tour researchers have been under cover at London 2012 witnessing three events in three different...
‘On Tour’ eats out on Britain’s High Streets 2 May 2012 | 08:58 pm
One of the most exciting patterns to emerge from the 2011 Showcase Awards was a flurry of stylish food and drink outlets at racecourses. From Goodwood to Mussleburgh a whole array of outlets have open...
2011 Showcase Awards – Winning Submissions 27 Apr 2012 | 01:37 am
Please click to open the full version of the booklet In 2011 the second Showcase and Awards gave the opportunity to racecoures to share and celebrate their initiatives and innovations in improving th...
‘On Tour’ in Tokyo 27 Oct 2011 | 12:40 am
From Chatsworth to Tokyo. A world or a Universe apart. This month ‘On Tour’ has travelled to the other side of the world – to the Orient – to see how technology is changing the relationship consumers ...
‘On Tour’ at Chatsworth 25 Aug 2011 | 12:56 am
It is summer time and hot in the city so we have decamped to the country, to Chatsworth – ancestral seat of the Duke and Duchess of Devonshire. Set in the rolling hills of the Derbyshire Dales, Chats...
‘On Tour’ at Silverstone 15 Jul 2011 | 10:36 pm
This month On Tour is at Silverstone – on the Saturday before the British Grand Prix. With online ticket prices costing around £90 per person including vat – expectations are high. Such a ticket does...
