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Quick Thoughts on CRM Evolution 2013 27 Aug 2013 | 12:01 am
CRM Evolution 2013 was a whirlwind. Lots of interesting discussions, great face to face meetings, and good week to be in NYC weather-wise (past shows have included weather hot enough to melt sidewalks...
Goin’ to Openworld 15 Aug 2013 | 06:51 pm
We at Buzzient are REALLY looking forward to Oracle Openworld 2013 (#oow13). Why? We’re not exhibiting, nor are we presenting a paper. So what’s the fuss? The ecosystem of Oracle partners is really e...
Enterprise Software In The Real World 31 Jul 2013 | 04:59 pm
One of the trends we’re seeing is scores of new “enterprise software” companies coming into existence, claiming to change the way companies work. Fine and good, but the first step in actually BEING en...
Moving an Enterprise SaaS Company to the Cloud 22 Jul 2013 | 01:46 am
As a followup to our last post on how Buzzient has launched a new website and referral programs, here’s a link to our presentation on moving our company infrastructure to the cloud: http://www.sli...
Social CRM is Global 19 Jul 2013 | 06:06 pm
Despite the US–centric dominant social platforms (Facebook, Twitter), the demand for Social CRM seems to be global. Here at Buzzient, we see the vast majority of interest in combining social with cust...
What Oracle’s Financial Miss Says About Social CRM 21 Jun 2013 | 09:31 pm
If you were surprised by Oracle’s revenue AND earnings miss yesterday, well, you haven’t been paying attention. There is a clear tectonic shift occurring in enterprise software, and Oracle is having w...
The TCO of SaaS & Why Social CRM Should Be Vendor Agnostic 20 Jun 2013 | 03:49 am
The dirty secret of SaaS is out. In the back hallways of large enterprises, where departmental buyers gather to share their secrets, the truth has been known for years: at some point 6-8 years after p...
Siebel 8.1.1.9 with Open UI and Buzzient 18 Jun 2013 | 03:59 am
This past week at Buzzient, we were treated to a great demo by our partners at Bloomspire. For those of you who don’t know them, I urge you to check them out. They enable the quick and easy spin-up of...
Social CRM for the Oracle Siebel Installed Base 22 May 2013 | 11:06 pm
For those of you familiar with Oracle Siebel, 2013 is a year where Siebel customers will reach a critical crossroads. At year end, Oracle will no longer support Siebel 7.8. This dropping of support ha...
Social Customer Care and how to avoid “Cloud Lock In” with Social CRM 15 May 2013 | 07:45 pm
Social media has become the proverbial “horse which has left the barn”, forcing organizations to rapidly adjust their customer service practices. Nowhere is this more apparent than in the telecoms in...
