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Customer Service 2.0 With SalesForce Service Cloud 24 Oct 2009 | 07:36 pm
Customer Service 2.0 is the most appropriate term I could describe this new call center platform Service cloud delivered by the geeks at Salesforce. After watching the video embedded below, I felt lik...
Customer Service 2.0 With SalesForce Service Cloud 24 Oct 2009 | 03:36 pm
Customer Service 2.0 is the most appropriate term I could describe this new call center platform Service cloud delivered by the geeks at Salesforce. After watching the video embedded below, I felt lik...
Call Center Operations Manager Interview 24 Oct 2009 | 06:31 am
Call center operations managers can be some of the most admirable persons in the office. Their wisdom, personality, skills and ability to deal with people from subordinates to clients are what drives ...
Freelancer Call Center Agents As Virtual Assistants 23 Oct 2009 | 07:50 pm
Working as freelancers online, many of our call center peers have an ideal way of earning steady income. The places to earn extra cash are easier to find than most would think. You just have to know w...
7 Habits of Highly Effective Call Center People 21 Oct 2009 | 11:46 pm
The call center industry is largely a tough place to survive in. Most find it hard to adjust with schedules, regulations and general demands of working in an organization where efficiency is vital and...
Philippine Call Center Maps and Directions 21 Oct 2009 | 06:21 pm
As an additional service to provide our fellow call center employees and jobseekers in the Philippines, I've decided to include a Google map of all call centers in the Philippines. I've noticed that ...
Philippine Call Center Maps and Directions 21 Oct 2009 | 02:21 pm
As an additional service to provide our fellow call center employees and jobseekers in the Philippines, I've decided to include a Google map of all call centers in the Philippines. I've noticed that ...
The Fish! Philosphy In Call Centers 21 Oct 2009 | 04:51 am
It isn't new but more than any other industry in the world, call centers seems to be most applicable place to evangelize the FISH! Philosophy. Has it made any impact on employees on how they deal with...
The Fish! Philosphy In Call Centers 21 Oct 2009 | 12:51 am
It isn't new but more than any other industry in the world, call centers seems to be most applicable place to evangelize the FISH! Philosophy. Has it made any impact on employees on how they deal with...
Can call centers afford not to care about blogs? 19 Oct 2009 | 09:38 pm
This very moment, thousands of people might be talking about you, your products and services online through blogs and social networks. Can you still rely on your regular channels of customer feedback?...
