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Peer Support Goes Virtual: Employee Q&A Forums 27 Aug 2013 | 04:00 pm
The physical separation of employees and transactional relationships of the corporate environment limit the social flow of information and make it harder for employees to connect with peers with whom ...
Customer Service in the News | Week of August 26th 27 Aug 2013 | 12:20 am
Isolating the small irritants your customers face might be the key to a better customer experience [Forbes] How can your company compete against customer experience giants? [Business2Community] A B...
Ways to Optimize Your Clients’ Experience Throughout the Commercial Lifecycle 26 Aug 2013 | 10:52 pm
In recent years, the confluence of market, regulatory, and cost pressures have forced commercial banks to examine their IT products and services to ensure that there were no capabilities going untappe...
7 Traits to Build Leadership 26 Aug 2013 | 10:15 pm
A team is only as good as its weakest link. For Market Insights to show their value in business, it must display leadership traits to get that extra advantage during business partner interactions and ...
3 Key Ways to Build Team Camaraderie 26 Aug 2013 | 02:54 pm
Most of us have (or are going to) worked for at least a couple different companies during our careers. Perhaps we have to move for our spouse’s new job or for a great opportunity that is just too goo...
Infrastructure and Applications: Six Essential Restructuring Questions to Ask 24 Aug 2013 | 12:42 am
“Legacy” is the term IT leaders commonly use to distinguish the older parts of their technology portfolios from more emergent, “modern” systems. But given the disruptive changes we’re seeing, more lea...
The Surprising Truths About Big Data (Part 2 of 3) 23 Aug 2013 | 09:05 pm
Read part one of this series: Truth 1: More Data Does Not Equal Useful Data. Truth 2: Technology Alone Is Not a Panacea Of course, a basic level of data management competence is necessary to deliver...
Daily Capital Markets Summary – August 22, 2013 23 Aug 2013 | 01:40 am
The Dow closed 66 points higher at 14,964 and the S&P 500 closed 15 points higher at 1,658. The FTSE 100 closed 56 points higher at 6,447. The TED Spread increased, while the LIBOR-OIS Spread was unc...
Corporate Finance: 3 Steps for Controlling the Function’s Costs 22 Aug 2013 | 07:37 pm
In a world where markets and business trends change ever more frequently and the time for senior managers to formulate a strategic response shrinks, leading finance managers have carved out a more str...
Competition Drives Mobile Banking, but Will Security Risks Upend It? 22 Aug 2013 | 05:28 am
Mobility and security topics are ever-present in the media and on the minds of business and technology decision-makers alike, and the two topics are as entwined as ever in the face of growing competit...
