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New Site Helps Find Locations, Phone Numbers and Hours of Operation at Top Companies 24 Jan 2013 | 11:04 pm

Launched in December of 2012, www.HoursOfOperation.biz is a new web site that many consumers will want to bookmark. The web site is an excellent resource for finding the location, phone number and hou...

Need a manual? This site has you covered. 31 May 2011 | 11:14 am

We recently heard about the launch of a new web site called ManualOwl.com. While not specifically about customer service, we thought you would like to know about it since it contains over 300,000 manu...

Are companies really dropping phone-based customer service? 24 Dec 2010 | 12:56 pm

Unfortunately, the answer is a resounding, "YES!". According to a recent Time Magazine article, a lot of major companies, such as eBay, are now completely stopping all phone-based customer support. Th...

Getting through to an actual person when alling for customer service 20 Feb 2010 | 05:19 pm

A lot of the feedback we get is from people looking to circumvent long hold times when calling for customer service and customer support. Here are a few generic shortcuts that may work (when pressing ...

Customer Service Phone Numbers for Top Television, ISP, and Phone Companies 29 Nov 2009 | 04:54 am

Amongst the industries that impact nearly everybody in our daily lives, we may never need to call customer service in more cases than the companies providing our Television, Internet and Phone service...

Is the customer service offered by top companies not good enough? 27 Oct 2009 | 09:15 am

A new web site was launched today to help people ask questions and get answers from experts andf other users at www.HelpOwl.com. Users can post questions for any one of hundreds of the world's top com...

Investment Companies Customer Service Numbers 6 Oct 2009 | 05:49 am

A lot of people have their insurance and investments tied into their employers. For example, if you are laid off, you need to know what options you have available for your 401(k). Many investment comp...

Adobe customer service takes a nose dive 12 Sep 2009 | 11:24 am

Customer service at Adobe has taken a sharp turn for the worst. There are countless reports of extremely long hold times (and those are the lucky people), rude representatives and cases where the phon...

Sears customer service executive reaches out 4 Sep 2009 | 04:20 am

Based in large part on the number of negative comments regarding Sears customer service on both ContactHelp.com and CustomerServiceScoreboard.com, a member of the Sears Cares executive team reached ou...

Hotmail customer service - what is going on? 28 Aug 2009 | 12:24 am

It seems something is going on with Microsoft's Hotmail email service. Based on the comments from people on the Hotmail customer service page at ContactHelp.com, it appears Hotmail has been resetting ...

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