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Incentivizing a Successful Help Desk Experience 20 Jun 2012 | 02:39 am
It seems that no matter what sales management book you pick up, there are dozens of mentions of “aligning sales people’s interests with revenues” or ensuring the “sales person stays incented to keep o...
Support Desk Android Apps: Take Your Help Desk on the Go 27 Jul 2011 | 06:50 am
With the increased usage of mobile devices in the workplace, help desk software vendors are responding to this change by offering support desk Android apps. Leading help desk vendors such as Zendesk, ...
BMC Software Expands Mobile Help Desk Offerings with Aeroprise Acquisition 8 Jul 2011 | 08:56 am
With the increased usage and growing capabilities of mobile devices, people have grown accustomed to instantly accessing the information they need. Organizations are looking to capitalize on the use o...
The Advantages of a Cloud Help Desk 7 Jul 2011 | 07:38 am
Your information technology department is a vital component to the success of your business. The growth of new technologies and the increased use of new devices have put even more pressure on the IT d...
Help Desk News Feed Launched by iSupport 4 May 2011 | 03:03 am
iSupport Software recently announced they are providing breaking news and industry analysis on their news feed. iSupport Software is known as the oldest privately owned help desk software provider sti...
K-12 Schools Earn Free iPads from GroupLink’s Help Desk 30 Apr 2011 | 02:09 am
GroupLink is offering a free iPad 2 for the IT or maintenance staff of K-12 organizations to assist them in implementing everything HelpDesk. For years, GroupLink has helped those who are teaching the...
Help Desk Provider CSC Positioned in Leaders Quadrant 19 Apr 2011 | 03:24 am
CSC is pleased to announce its placement in the “leaders” quadrant of the Gartner report, Magic Quadrant for Help Desk Outsourcing, North America. The report reviewed 21 vendors of help desk outsourci...
Bank of Utica Improves Help Desk with Novo Solutions 12 Apr 2011 | 01:58 am
Novo Solutions recently announced a partnership with Bank of Utica after the latter purchased the Novo Knowledge Base software because they were in need of a central knowledge base to store company da...
Help Desk Experience Enhanced with Help from RightAnswers 5 Apr 2011 | 03:00 am
Knowledge management is a serious asset for any organization or company and clear integration with the help desk could provide for improved opportunities. Regency Centers was evaluating its help desk ...
ManageEngine Voted Best Help Desk Solution 1 Mar 2011 | 09:13 am
ManageEngine announced that its ITIL-ready service management solution was named the best Help Desk product by readers of the leading Windows Networking resource site. The ManageEngine ServiceDesk Plu...
