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Delta Banks on 19,000 Windows Phones to Ramp Up Customer Service 26 Aug 2013 | 11:05 pm
Delta Air Lines has outfitted its more than 19,000 flight attendants with Windows Phone 8 mobile devices that it expects will further customer service and facilitate on-board transactions. Specificall...
Echopass Revs Its Engines for Enterprise Contact Centers 26 Aug 2013 | 05:00 pm
Echopass recently unveiled a new enterprise edition of its software for corporations that use the cloud to manage their contact center operations. The offering consists of more than 40 applications an...
J.Crew Earns Top Marks on Retailer Report Cards 23 Aug 2013 | 05:00 pm
Top brands continue to push the envelope in customer service generally, but that's particularly true in the online sphere. So reports StellaService, which just this week published new data that ranks ...
Google Apps Integration Arrives in Zurmo 2.2 22 Aug 2013 | 05:00 pm
The makers of the Zurmo CRM platform have released a new version of the technology, a refresh focused on third-party app integrations that allow users to streamline their various Web applications with...
The Age of Asymmetrical CRM 21 Aug 2013 | 09:36 pm
Am I making up a term? Maybe. This column is inspired by the continuing dreadful news out of PC land. Last week Dell announced its profits for the just finished quarter dropped 72 percent year over ye...
In Mobile Video Ads, Good Things Must Come in Small Packages 20 Aug 2013 | 05:00 pm
When the expected surge in mobile video advertising arrives, it's not just consumers who will have adjustments to make. Rather, marketers will also have to make some changes to accommodate the growth ...
Wireless Customers Warm Up to Online Buying 19 Aug 2013 | 05:00 pm
Wireless customers are generally much happier with the quality of service they receive from providers via the companies' self-service websites than through other outlets, a new survey from J.D. Power ...
BroadVision and SugarCRM Join Hands for Closer Integration 16 Aug 2013 | 05:00 pm
SugarCRM and BroadVision have teamed up to integrate their respective products -- SugarCRM's namesake CRM app and BroadVision's Clearvale enterprise social networking platform -- to give users a fulle...
Millennial Buys Rival Jumptap in Mobile Ad Push 15 Aug 2013 | 05:00 pm
Millennial Media announced on Tuesday that it will acquire competitor Jumptap in a stock transaction worth approximately $225 million. Under the terms of the agreement, Jumptap shareholders will recei...
Is That Your Bot, or Are You Happy to See Me? 14 Aug 2013 | 05:00 pm
Oh, bother. "Only 35 percent of the average Twitter user's followers are real people," suggests a recent article in The New York Times. The rest? Bots or robots, of course. It seems that email bots, s...
