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Building the customer relationship 26 Aug 2013 | 10:25 pm
If music be the food of love, play on With the music of the Reading and Leeds festivals ringing around the airways we thought we’d share a few musings on the way in which music and musicians can reac...
Preparing for the real world 23 Aug 2013 | 07:43 pm
The fall-out from this year’s GCSE results is underway with accusations and counter-accusations over changing standards and multiple entries. Anecdotal evidence that schools were entering candidates ...
Joking around 20 Aug 2013 | 08:55 pm
One of the highlights of the Edinburgh Festival is the funniest joke of the fringe award. Established one-line joke specialists such as Tim Vine stand shoulder to shoulder against newcomers as the ju...
Engaging with suppliers 19 Aug 2013 | 12:55 pm
Much is written about the importance of engaging with employees and with customers but the poor old supplier is often left out of the mix. And yet in many cases without the supplier you have nothing ...
Meeting legitimate expectations 16 Aug 2013 | 03:14 pm
What do you expect when you do business with an organisation? Are you looking for a fantastic product delivered with outstanding customer service and a high attention to detail or are you just prepar...
Learning from the slow loris 14 Aug 2013 | 11:53 am
A fascinating study has been conducted into the effect of internet exposure on endangered species. Using as the starting point a viral YouTube video entitled “tickling slow loris” the study analysed ...
It’s good news week 12 Aug 2013 | 12:12 pm
Statistics released in the past week may be good enough to give even the most pessimistic of us grounds for cautious optimism. Rounding off the week the Office for National Statistics (ONS) reported...
Don’t count your pandas 9 Aug 2013 | 10:18 pm
After the excitement of the royal birth we may have another keenly hoped for birth to look forward to. Edinburgh Zoo has released the news that their giant panda Tian Tian may be pregnant. What test...
When the time is right 6 Aug 2013 | 12:22 pm
Amid much razzmatazz the 12th Doctor Who has finally been unveiled by the BBC. With bookies suspending betting a couple of days earlier the secret wasn’t very secret by the time the announcement was ...
Engaging in social media 5 Aug 2013 | 01:13 pm
Social media trolling has hit the headlines in a big way recently with bomb threats against journalists following on from earlier threats against an MP and a campaigner. Whilst these are extreme exam...
