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There’s no “I” in team 11 Jul 2013 | 06:03 pm
It can be argued that the success of a business isn’t necessarily ensured by an outstanding Chief Executive or even the work of some all-star employees — it’s all about the team. Companies everywhere ...
Talk to me – the art of negotiation 11 Jul 2013 | 06:01 pm
Whether you’re faced with queries from suppliers, clients or employees, the art of negotiation will considerably increase your chances of a positive outcome. There is a lot more to negotiation than op...
Motivating staff – can you be bothered? 11 Jul 2013 | 05:59 pm
Motivated staff are crucial for the success of any business, but many managers are struggling to cope with demotivated teams. Redundancies and restructuring only makes this harder, so how can you make...
Time to oil the parts – avoid being a Customer Service Robot 4 Jun 2013 | 01:10 pm
When we think about customer service, do we consider that we may be in danger of over-automating activity? Many of us will have talked to a customer service rep mechanically reading off of a script, w...
Mayday! Mayday! Is your message coming through? 4 Jun 2013 | 01:09 pm
A colleague has just sent you an email relating to a meeting in one hour’s time. The email is supposed to contain key information to present, as part of the business case for an important project. Her...
Ladies & Gentleman – become accustomed to public speaking 4 Jun 2013 | 01:09 pm
Even if you are experienced in giving presentations, there’s always room for improvement. Once the speech is written and slides created, it’s time for you to become your own public speaking coach and ...
Going round in circles? The challenge of 360 feedback 4 Jun 2013 | 01:07 pm
One of the biggest challenges in gathering 360 degree feedback is a self-consciousness and anxiety about giving genuine responses. How can you assist 360-degree feedback respondents to overcome their ...
Do you get their vote? The manifesto for a successful leader. 4 Jun 2013 | 01:04 pm
Building strong relationships with partners inside and outside of your organisation has become a business necessity. What is required to be successful is a collaborative manifesto. Many of the people ...
Time to take time to see how others spend their time 2 May 2013 | 03:07 pm
You know how some people are always late, then end up spending more time in a meeting than you think is really required? Or, how some people always manage to be punctual? An easy way to recognize some...
The right keys to unlock employee engagement 2 May 2013 | 02:57 pm
You can recruit great talent into your organisiation, but the key is retaining and motivating this talent to building an exceptional business. Equally important is implementing a post-recession strate...
