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Love your customer and stick it to the repeat buyers, thanks hotels.com 5 Mar 2013 | 08:34 pm
Something that I came across today, that for lack of a better description, just flat out pissed me off. I was booking a hotel room on hotels.com, and found some interesting pricing disparaty when I lo...
The un-usability of online video 14 Jan 2012 | 08:20 am
Just about every news website and blog uses online video as a means of communicating with their audience. Online video started gaining popularity several years ago with the creation of youtube and oth...
The importance of hardware consistency 20 Dec 2011 | 12:17 pm
If you look at any of the posts I’ve done regarding server or computer setups, you’ll find some similarities in the way I set things up. After enough testing myself and reviewing other people’s experi...
Call your congress-person, oppose the American Firewall 18 Nov 2011 | 06:44 am
In case you haven’t been paying attention to the US political landscape, there is currently a bill in progress dubbed the great American firewall. It is a thoughtless overreaching nightmare’ish bill t...
Who are you sharing your customer data with? 4 May 2011 | 05:46 am
I see new products and services from large retailers and large online companies all the time. Sometimes these services can be extremely helpful to the ecommerce website owners. Services such as produc...
SEO for small businesses on a budget 12 Feb 2011 | 06:00 am
Taking a break from usability and operations that I normally address. Seobook.com published an outstanding guideline on setting up and marketing a business online on a budget. The guide is straight t...
Payment method and credit card logo API 13 Jan 2011 | 03:38 am
I just finished a simple credit card logo API which is outlined on my other blog. This offers an easy method of adding credit card logos to an ecommerce website. We designed some very clean icons for...
What is a trust seal actually worth? 29 Oct 2010 | 03:36 am
I was asked the question this week of what trust seals I would recommend a website use? Trust seals would include services like Mcafee, Truste, the BBB, Verisign SSL, etc. Putting aside any potential ...
Best shipping practices for ecommerce websites 8 Oct 2010 | 05:22 am
I think that shipping is one of the most difficult aspects of running an ecommerce site. In my experience and observations of other sites, shipping costs and delivery time-frames are the biggest custo...
5 things your retail (non-ecommerce) site must have 1 Oct 2010 | 04:00 am
If you own a small business but don’t actually sell products on your website, listen up. For retail and restaurant websites, these are some of the features that your site MUST contain, but many sites ...
