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Don’t Focus On What You Do. Focus On Why You Do It. 17 Aug 2013 | 02:01 am
Steve Prodger explains the core fundamentals behind Menchie's success and how their approach can be applied to any organization and its customer experience approach. read more »
From Comments To Actions – Why Listening Is Not Enough 14 Aug 2013 | 10:18 pm
Collecting customer feedback is not enough if you don’t act on it. How can you turn everything that is said about you into action at each and every one of your locations? read more »
Turn Back To School Seasonal Shoppers Into Loyal Brand Advocates 8 Aug 2013 | 08:05 pm
It seems that retailers are kick starting their back to school promotions earlier and earlier every year. In fact, this year’s push started a mere week after school ended in some regions of the countr...
Royal Baby Buzz Highlights Importance of Great Patient Care 7 Aug 2013 | 07:41 pm
Empathica’s Sue Hedaux advises on how to create great patient experiences within the NHS. read more »
7 ways to win the attention of your distracted customers 11 Jul 2013 | 06:00 pm
Brick-and-mortar retailers now not only have to compete with their competitors but also their online counterparts for customers’ attention. This poses a challenge for retailers — how do you keep custo...
So What Exactly is Text Analytics? 10 Jul 2013 | 06:30 pm
Listen to Jason Dea, Director of Product Marketing, explain what Text Analytics and Natural Language Processing is. Learn how you can use these powerful solutions to: Gain insights gathered from stru...
Embrace the Customer Feedback Revolution to Drive Change for Your Brand 9 Jul 2013 | 08:13 pm
Fresh from the 4th Retail Bulletin Customer Loyalty Conference, Gary Topiol, Empathica’s EMEA managing director, shares his insight into the changing face of customer feedback and advises how brands c...
Empathica Featured in About.com: Retail Trends to Watch in the Second Half of 2013 8 Jul 2013 | 11:21 pm
As we enter the second half of 2013 and beyond, it is becoming even more critical that retailers effectively leverage all sources of customer feedback, regardless of the source – whether it is through...
How does Empathica take the Customer Experience into account when it comes to product design and development? 5 Jul 2013 | 10:53 pm
Listen to Simon Palmer, Chief Technology Officer, speak about how Empathica takes the customer experience into account when it comes to product design and development. In this video Simon explains: ...
Five retail industry top tips healthcare organisations can leverage to help deliver great patient care 27 Jun 2013 | 07:49 pm
New Government regulations mean that all acute NHS Trusts are now required to ask both inpatients and Emergency Department patient’s one standard question known as the Friends and Family Test. The tes...
