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iOS7: Being enterprising 22 Aug 2013 | 01:20 pm
‘We need to think about iOS7….’ Heard that phrase recently? As an experience design company, our discussions around mobile increasingly involve mentions of the latest attempt by Apple to cement / rec...
User experience and scientific methods 20 Aug 2013 | 01:23 pm
In a series of articles for UX Matters I’ll be looking at the implications of introducing a new scientific technique into UX without formally explaining the process behind it. The series will look at ...
10 reasons your Grandad is cooler than you 15 Aug 2013 | 02:22 pm
There are around 10.3m people aged over 65 in the UK alone as reported in 2011. With the current UK population of 62.74m, older people are not considered a minority. We often link ageing with disabil...
eBay – importance of design for improving CX 31 Jul 2013 | 02:32 pm
This week, in an interview with AllThingsD, eBay’s CEO John Donahoe spoke about the importance of design in improving the overall customer experience. As this is a subject that is clearly close to ou...
What is user experience strategy? 26 Jul 2013 | 07:20 pm
User experience design has established itself as an essential activity for business, but it is often only practiced as a tactical discipline. That doesn’t make sense. Organisations routinely turn to ...
A handy way of staying in touch abroad 25 Jul 2013 | 05:32 pm
I recently travelled to Asia to attend the very first UXSG conference in Singapore. On my way there I made a quick stop over in Hong Kong to catch up with a few friends and fill up on dim sum. Inspire...
Innovating for agile retail: The Drum Live 19 Jul 2013 | 12:47 pm
I had the pleasure of attending The Drum Live where all participants were in fact contributors, and the content for a 56-page issue was created within an 8 hour day. Phew. The Drum’s editorial team i...
Impact of Consumer Rights Bill on Customer Experience 11 Jul 2013 | 01:30 pm
The Companies Act 2006 requires company boards to act in the interest of all members of the company. ‘Members’ include shareholders, employees, suppliers, customers the community and the environment. ...
The UX challenges of free-to-play games 9 Jul 2013 | 01:30 pm
The dominant business model for videogames is to pay once up front, usually £40 for a new console title, and then perhaps again for additional content months later. But there’s another business model...
Lightning talks on content strategy 4 Jul 2013 | 01:30 pm
View sketchnotes from lightning talks at The Book Club There’s nothing like celebrating the start of the week with a ‘hipster cocktail(s)’ at the Book Club, but instead of being drowned out by the di...
