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FTC is incompetent at dealing with robocalls 9 Apr 2013 | 05:51 am
The Federal Trade Commission (FTC) has just announced the winners of their Robocall Challenge. On the surface, the FTC Robocall Challenge appeared to be an opportunity for industry people to come up ...
Apple should use this technology for Siri 12 Oct 2012 | 02:20 am
I recently needed to locate an Apple store to have some work done on my iPad. I called 800-MY-APPLE. I was greeted by an automated system that was just awesome. In fact, it performed so well that i...
Automated Attendant Data Validates Natural Language: 19 Jun 2012 | 04:59 am
Apple’s SIRI has gotten a lot of folks enthused about speech communications. Now, Parlance Corportion has obtained data that shows that a natural language interface for a corporate automated attendan...
Inside the Call Center 20 Dec 2011 | 11:58 am
Call center managers must be tired of living in a world of complaints. They must dream about complaints or is it as you suspect, that they don’t actually review any of the complaints prepared and pres...
Nuance has a horrid DNS support line: 22 Jan 2011 | 10:31 am
The company that claims to be the leading speech technology provider has one of the worst self-service support lines that I have ever run into. When you call 407-241-1822, you don’t even get a basic ...
Bank of America Telephone Self-service still is awful: 12 Oct 2010 | 07:36 am
We evaluated the Bank of America telephone self-service line over five (5) years ago when the speech-activated service was first installed. This month we decided to re-visit it to see if they had fix...
L&H sentencing; Brussels is good place to commit financial fraud: 24 Sep 2010 | 05:04 am
The sentences that the Lernout & Hauspie criminals received were pathethically lenient. The defendents received 3 year prison sentences and were fined 25,000€. Bernie Ebbers (MCI Worldcom) and Ken ...
Call Centers are a huge security breach point: 17 Apr 2010 | 10:17 am
Every time that a caller provides their credit card information to a human agent, they are running a high risk that they will be the victim of identity theft. For call centers that are taking calls t...
Volunteer for National TV show 23 Jan 2009 | 06:00 am
Fort Lauderdale area volunteer needed for national TV story on Get2Human. Anyone in the Ft Lauderdals area that is interested in participating? They are looking for people to interview that have us...
Welcome! 17 Oct 2008 | 03:35 pm
Welcome to the Get2Human blog. The Get2Human™ movement was created from the voices of millions of consumers who want to be treated with dignity when they contact an enterprise for customer support. ....
