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How Community Fits into Your Inbound Marketing Strategy 20 Aug 2013 | 09:43 pm
Good inbound marketing brings new customers to you, no begging or buying required. Inbound is the new black for marketers. You may have heard of inbound marketing, a strategy that involves creating ...
Community Manager Tip of the Week: Network with Other Community Managers 15 Aug 2013 | 10:19 pm
Connecting with other community managers will benefit your career….but that doesn’t mean it can’t be fun! Social Media and networking pretty much come hand-in-hand when you’re a Community Manager. As...
3 Ways Our Internal Community Breaks Down Business Silos 13 Aug 2013 | 09:53 pm
Our internal community provides us a place to huddle up and get on the same page. You’ve probably been hearing a lot about “breaking down the silos” in the business press lately. It’s presented as a ...
Customer Experience Pros, Brian Solis and Wendy Lea, Unpack Consumer Relationships 9 Aug 2013 | 09:43 pm
Wendy and Brian dive deep on building trust-based customer relationships. Brian Solis’s Revolution provides viewers with access to the people, trends, and ideas that are defining the future of busine...
Community Engagement— Not Just an Online Job 6 Aug 2013 | 08:03 pm
Bringing your customers together for offline engagement isn’t just a good idea…it’s fun! Get Satisfaction is an online customer community platform, so it makes sense that we spend a lot of time think...
Community Manager Tip: Don’t Just Listen, HEAR Your Customers 30 Jul 2013 | 09:30 pm
We constantly tell our customers that their opinion matters. They receive surveys after implementation, once they go live with the product, when they’ve contacted support … we are constantly telling t...
Unleash the Community Effect to Transform Your Business [Infographic] 23 Jul 2013 | 09:10 pm
There’s something magical that happens when your company commits to the decision to launch a customer community. The conversations that happen there can be transformational for your business, as well ...
Community Manager Tip of the Week: Encouraging Company-Wide Participation 18 Jul 2013 | 11:03 pm
At Get Satisfaction, we reward community participation with coffee! Community Managers are one of the most consistent liaisons between a company and its customers. CMs are in charge of keeping custom...
Get Satisfaction’s New Manage Workspace and Community Application 16 Jul 2013 | 08:04 pm
Today, we’re thrilled to announce that we’re rolling out two new products—the Manage Workspace and the new Community App. Together, these products improve the community experience for businesses and c...
The Latest About Our Pricing and Packaging 16 Jul 2013 | 08:01 pm
Since our inception in 2007, Get Satisfaction has been on the forefront of building customer-company relationships, and we’ve proudly built our company on principles of authenticity and openness. It i...
