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GoToAssist Ranked #1 ‒ Leads the Remote Support Market 5 Years Running 18 Jul 2013 | 04:43 am
Citrix GoToAssist is again the world leader in remote support software services, according to industry analysts IDC in its annual review. GoToAssist grabbed the #1 market share position for a remarkab...
Citrix GoToAssist Service Desk – Vote For Us – Favorite New Product 9 Jul 2013 | 09:58 pm
What’s all the noise about GoToAssist Service Desk? New kid on the block garners accolades – named as Stevie Award Finalist for Favorite New Product The Stevie® Award is one of the world’s most cove...
Citrix Renders the Benefits of Multi-Channel Support Crystal Clear for Avigilon 27 Jun 2013 | 01:35 am
This article was originally published in CUSTOMER Magazine June 24, 2013. By Elizabeth Cholawsky , vice president and general manager at Citrix Increasingly, what distinguishes you from your competi...
Citrix GoToAssist Service Desk To Release New “TASKS” Feature 25 Jun 2013 | 11:41 pm
Another useful feature will be added to your favorite GoToAssist Service Desk tool – TASKS (to be released later this week). Now technicians can create “tasks” for any Service Desk record, including ...
GoToAssist Service Desk Named Finalist ‒ Favorite New Product 14 Jun 2013 | 08:49 pm
The Stevie® Award is one of the world’s most coveted prizes that many businesses strive to achieve each year. So, I am extremely pleased to announce that GoToAssist Service Desk […]
How to improve service performance – Sensible Service Management Part 11 11 Jun 2013 | 01:41 am
Part 11 of the Sensible Service Management Series from Rob England, aka @theITskeptic Right back at the start of this series on Sensible Service Management, I noted: SM process improvement […]
BYOD Caption Contest Winners Announced 4 Jun 2013 | 10:57 pm
After careful consideration–and some laughs–the GoToAssist team is pleased to announce the BYOD cartoon caption contest winners! We would also like to thank all of the participants for sharing their [...
How GoToAssist Is Like the Swiss Army Knife of IT Support 30 May 2013 | 09:24 pm
Calling all adventurous IT Pros: What if you could have a support tool in your pocket that was as reliable, practical and all-purpose as a Swiss Army knife? How would […]
The Essentials of Measuring Service Improvement – Sensible Service Management Part 10 29 May 2013 | 10:54 pm
In our last blog post from Rob England @theitskeptic, he talked about whether you actually want to improve service at all – it’s not necessarily a given that you do. […]
GoToAssist Summer Getaway Sweepstakes! 29 May 2013 | 02:11 pm
Summer is almost here! And the whole wide world is going mobile and getting out – traveling and working from just about anywhere they darn well please. Here’s your chance […]
