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Leveraging Your Live Chat Solution to Cater to Your Clients 26 Jun 2013 | 10:00 am
If your IT service business maintains a help desk for client support, having and maintaining a live chat solution is becoming a given for you these days. As explained in this article, many customers a...
Handy Tips to Make Your Legal Costs Work for You and Your Business 26 Jun 2013 | 10:00 am
By Lowering and Controlling Your Legal Costs We all know how much legal expertise can cost, and how every hour counts towards your wallet and and the amount of legal attention you receive. Therefore,...
Break/Fix Model is Obsolete. Discover the Way to Be Today! 25 Jun 2013 | 10:00 am
Proactive managed services involve the continuous monitoring of computer and network health. The powerful remote monitoring and management (RMM) tools currently available to managed service providers ...
Calling all CEO's! 19 Jun 2013 | 10:00 am
Have you mastered this important concept to move your business forward? If you are a CEO running your business, whether it be large or small, who finds yourself working all hours of the day and night...
Recruit the Best Talent from the Start 18 Jun 2013 | 10:00 am
How to gain top employees tailored for your IT business It is hard enough to find talent for your growing IT business as it is, let alone if you do not have a good strategy to do so. Your competitors...
Are you Following These Best Practices for Your Help Desk? 6 Jun 2013 | 10:00 am
Discover Help Desk Best Practices in this eBook A help desk is a vital resource for any IT services business. Since it isn’t possible to have 100% operational uptime, IT service providers must be pre...
Optimize your IT Service Delivery with these Service Desk Best Practices 6 Jun 2013 | 10:00 am
By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations ...
Service Desk Best Practices 6 Jun 2013 | 10:00 am
By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations ...
Help Desk Best Practices 6 Jun 2013 | 10:00 am
A help desk is a vital resource for any IT services business. Since it isn’t possible to have 100% operational uptime, IT service providers must be prepared to deliver an immediate response when IT is...
Help Desk Interviewing and Staffing Tips 16 Oct 2012 | 10:00 am
How to find the ideal employee for your Help Desk Have you ever felt you just wanted to be able to build your ideal employee like you would put together an old model airplane kit, tailored to suit th...
