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One thing to get right every time. 16 Jun 2011 | 03:36 am
Each email that lands in my inbox gets a 3 second value assessment before I decide to do it, delegate it, or dump it. If you ask me to take a survey and I don’t feel like you listened to the feedback ...
Short survey? Yeah, right! 15 Jun 2011 | 04:14 am
I work for a company that does online surveys. If anyone is going to complete your survey, it is me. However, as I look at my inbox and see 35 emails that I need to respond to, a promise of a “short s...
3 Ways to Increase Your Client Survey Response Rate 19 May 2011 | 04:58 am
As you analyze the results of your most recent client survey, one question you ought to be asking is “how can I get more of my clients to participate?” There are a number of things you can do to incre...
Seth Godin Identifies What (People) Want. 18 May 2011 | 11:22 am
We talk a lot about what people want, how to make them happy and ultimately how to make them loyal. It’s not rocket science, but you must be committed to delivering service that is personalized if you...
Satisfaction vs Experience 26 Apr 2011 | 04:30 am
Simply satisfying our clients just won’t cut it. It’s a competitive market place and no one is going to talk solely about good service. They are going to talk about an exceptional experience. Watch th...
Be Thoughtful and Your Business Will Grow 20 Apr 2011 | 05:30 am
Cheers to a Moment of Truth from my favorite brew pub – Hopworks Brewery. We recently showed up as we do several nights a week. This place can get pretty packed, but we found a parking spot without a ...
The Value of Online Surveys 19 Apr 2011 | 03:24 am
My husband and I typically frequent the same restaurants since we know what we like. But, once in a while it’s good to mix it up. Right?!? I’m sure you can see where this is going already…. we sat do...
We All Have a Yappy Dog, Make the Very Best Of It 9 Apr 2011 | 04:56 am
My husband Ben and I hit the road to White Salmon, WA for a quick weekend getaway just a little over 60 miles outside of Portland, OR. We love this part of the country and we take any chance we get to...
Recover With Your Clients Like You Mean it 8 Apr 2011 | 04:00 am
I love when people are intuitive enough to recognize the opportunity to turn a bad experience into an exceptional one. The other day I went to a new dentist for the very first time called Rafia Dental...
Workplace Culture 24 Mar 2011 | 07:41 am
Yes, it’s important. And, for the first time in my career, it’s exciting to be part of a company that gets it… precisely intertwines an exuberant focus on excelling at client service and professionali...
