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Crazy Questions Part 2: Education Edition 24 Aug 2013 | 12:26 am
Virtual agents give organizations a tremendous advantage in terms of customer service simply because the technology encourages customers to ask natural language questions online while consistently del...
Is Social Media the Place for Customer Service? 6 Aug 2013 | 08:03 pm
CMS Wire | Aug 6, 2013 The post Is Social Media the Place for Customer Service? appeared first on .
Battle of the Century? IVRs vs. Virtual Agents 3 Aug 2013 | 12:47 am
destinationCRM recently published its report “Power to the People: Online Self-Service Evolves”. One of the major topics covered in the report is that of IVRs. IVRs, or Interactive Voice Recognition ...
CRM Evolution 2013 2 Aug 2013 | 08:54 pm
IntelliResponse Participating at CRM Evolution in New York, NY Aug 19-21, 2013 Don’t miss the presentation “Virtual Agents (VAs): Automating Conversations on Digital Channels” featuring Mike Henness...
IntelliResponse Receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine 31 Jul 2013 | 08:47 pm
IntelliResponse Virtual Agent Solution Delivers Superior Digital Experiences that Reduce Customer Service Costs and Increase Customer Satisfaction TORONTO, Ontario – July 31, 2013 – IntelliResponse.....
Where Customer Service Goes to Die 30 Jul 2013 | 07:44 pm
CRM Buyer | July 30, 2013 The post Where Customer Service Goes to Die appeared first on .
Why Online Self-Service? 26 Jul 2013 | 11:27 pm
One of the biggest advances in customer service is online self-service. In fact, Forrester notes that the majority of consumers are increasingly turning to online customer service channels before phon...
IntelliResponse Launches VOICES 23 Jul 2013 | 07:29 pm
Smart Customer Service | July 23, 2013 The post IntelliResponse Launches VOICES appeared first on .
New Research Is Out and Virtual Agents Riding High 20 Jul 2013 | 12:02 am
“While companies have long boasted that they put the customer in charge, technology is now making this a reality.1” destinationCRM, in correlation with Unisphere research and IntelliResponse have comm...
IntelliResponse Partners with BolderView to Provide Australian-Based Customer Experience Solutions 18 Jul 2013 | 03:33 am
BolderView Becomes Value Added Reseller for IntelliResponse and Opens New Sydney Office to Accommodate Growth TORONTO, Canada and SYDNEY, Australia — July 17, 2013 – IntelliResponse, the leading pro...
