Kayako - tv.kayako.com - Kayako TV: Recent Videos
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Replying to a ticket Kayako Mobile for BlackBerry Q10 26 Jun 2013 | 05:47 pm
A quick demonstration of ticket reply on Kayako Mobile for BlackBerry on the Q10.
Kayako Reports Part 2 31 Jul 2012 | 04:40 pm
This video is designed to give you an insight into KQL and how you can write custom reports using KQL
Kayako Reports Part: 1 29 Jun 2012 | 06:51 pm
A brief video on the new Kayako Reporting feature. This video will give you a look into running reports and a brief look into Kayako charts and the export feature.
Users, User Groups and User Organizations 29 May 2012 | 05:18 pm
A walk-through the differences between user profiles, user groups and user organizations and how to use them within your helpdesk.
Using Staff Skills in Live Chat 25 Apr 2012 | 12:06 am
A look at what a staff skill is and how you can use them to make distributing and transferring chats more efficient.
Configuring Visitor Rules for Live Chat 2 Apr 2012 | 11:29 pm
A quick video on visitor rules that allow you to initiate chats with customers on pro-actively, group together site visitors based on various criteria and even choose which staff operators receive cha...
Creating Staff, Teams and Configuring Permissions 28 Mar 2012 | 01:56 am
This video walks you through understanding and configuring staff teams and permissions. It also tells you how to assign staff members to staff teams.
Customizing Ticket Views 29 Feb 2012 | 01:40 pm
This video walks you through creating, customizing and sharing tailored ticket views that puts the important information right in front of you.
Introduction to Email Rules 10 Feb 2012 | 01:52 pm
Configure email parser rules to hage your helpdesk automatically perform actions on email coming into the helpdesk.
Configuring Custom Fields 16 Dec 2011 | 07:46 am
An introduction to custom field groups and custom fields, taking you through the process of creating a group of custom fields to gather and validate specific pieces of information from your customers.
