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The Answer: How TripAdvisor Rankings Are Calculated 12 Aug 2013 | 05:00 pm
Given the popularity of TripAdvisor and the impact of hotel reviews on ADR and RevPar, hoteliers and guests want to know the answer to one pressing question: How are TripAdvisor Rankings calculated? ...
Leadership Lesson: Recognition 11 Aug 2013 | 07:12 am
Felt great to recognize each member of my team for their strengths & achievements today. Recognition energizes both giver & recipient! — Kevin Donahue (@mrkevindonahue) August 9, 2013 The post Leade...
Want to Connect with more Customers? Stop being a Morning Person! 5 Aug 2013 | 11:21 pm
I can't believe how many emails I receive every weekday morning that ask this key question: "Do you want to connect with more customers?" And the answer, of course, is "Well, yeah! Don't we all?!" ...
The One Problem that Costs Hotels the Most Customers 17 Dec 2012 | 11:55 pm
If you consider the number of problems that can befall hotel customers during a stay, it can be a bit overwhelming. Broken remote controls. Plumbing problems. Noise from adjoining guestrooms. Incorre...
The One Problem that Costs Hotels the Most Customers 17 Dec 2012 | 11:55 pm
If you consider the number of problems that can befall hotel customers during a stay, it can be a bit overwhelming. Broken remote controls. Plumbing problems. Noise from adjoining guestrooms. Incorrec...
3 Great Sales & Customer Service Reads for the Week 4 Dec 2012 | 09:15 pm
Here are three short, compelling reads regarding customer service and sales. I found each of these very poignant for guest service and hotel sales in our industry: 3 Keys to Customer Service Training ...
3 Great Sales & Customer Service Reads for the Week 4 Dec 2012 | 09:15 pm
Here are three short, compelling reads regarding customer service and sales. I found each of these very poignant for guest service and hotel sales in our industry: 3 Keys to Customer Service Training ...
New Study Shows Hotel Reviews Drive Rate & RevPar 30 Nov 2012 | 12:39 am
A new study from the Cornell School of Hotel Administration details that hotel reviews posted on social travel websites, such as TripAdvisor and Travelocity, positively impact a guest's willingness to...
New Study Shows Hotel Reviews Drive Rate & RevPar 30 Nov 2012 | 12:39 am
A new study from the Cornell School of Hotel Administration details that hotel reviews posted on social travel websites, such as TripAdvisor and Travelocity, positively impact a guest's willingness to...
How to Convert Social Media Followers to Buyers 12 Nov 2012 | 08:51 pm
Since the rocket-like launches of Twitter, Facebook, and Pinterest years ago, organizations have been asking the million dollar question in regards to social media, "How can we convert fans into buyer...
