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“Undercover Boss”, real-time communications and I sure hope Ray Ozzie builds something amazing 23 Jan 2012 | 09:06 pm
I like the show “Undercover Boss”. Mostly because I like seeing the CEO’s reactions when they find out what their employees really think about their jobs, the company, policies, etc. Recently our CEO...
Are you looking for me? 22 Nov 2011 | 09:20 pm
I shared this on Google+ earlier. Decided to share it here as well. I am always amazed by the people that tell me I am “stupid” for sharing my home phone number on Twitter, FaceBook, etc. My job is ...
Random thoughts on things I have learned over time 21 Nov 2011 | 08:22 pm
I shared this with my Senior Leadership team tonight then thought, “Why not share it with everyone”? When I managed Radio Shack stores I had this crazy-ass District Manager. His name was Charlie, and...
I once rode a mile with a blindfold on 30 Oct 2011 | 09:33 pm
I do NOT recommend this. I was younger, and times were more simple – and I lived in a very small town. And I was on a motorcycle. I had two friends next to me. guiding me. I was riding a Honda 440 ...
Social Media as a Service 30 Aug 2011 | 07:55 pm
I get a lot of people telling me how I can make my employer more successful if we would just learn to market on Social Media – especially on Twitter. They have stuff to sell, and they want me to buy....
Has the Internet changed your job? If not, why not? 19 Jun 2011 | 07:49 pm
If the Internet has not changed your job – please let me know. I want to invest tn the startup that find a way to get you involved in the Internet. No joke. If your industry does not know how to use...
Things that took me 50 years to learn. Almost 50, anyway. 16 Jun 2011 | 03:47 pm
The cool car is not nearly as awesome as the paid-for car. Really. A house payment should be the only non-utility payment you have. Credit cards are evil and those that push them are the devil incar...
“I Will Never Hire a ‘Social Media Expert,’ and Neither Should You” 21 May 2011 | 02:36 pm
Below is an email I shared not only with my teams, but with my Senior Leadership. I manage Social Media. But I am just a customer care guy that knows Social Media tools. That does not make me a “So...
Why I wish Amazon Web Services the best 22 Apr 2011 | 03:22 pm
A couple years ago, ServInt – a “competitor” to my employer wrote this blog post: Why ServInt Stands Beside Rackspace and You Should Too I sent the author of that post an email and soon found myself...
“I know when to give away a few daisies to sell a dozen roses.” 20 Apr 2011 | 07:07 pm
This was the title of a Twitter update I posted earlier this morning. And I included the fact that there was a story behind this tweet. And here is the rest of the story… I sent an email to our Chai...
