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True listening is about being vulnerable 5 Aug 2013 | 07:45 pm
"When we're truly listening we have to anticipate that we might become changed by what we heard." So notes acoustic ecologist Gordon Hempton, founder of The One Square Inch of Silence Foundation base...
Your conflict resolution questions answered 25 Jul 2013 | 11:42 pm
One way I keep this blog relevant to readers like you is to make sure I'm addressing the conflict resolution questions and issues most on your mind. I figure out what to write about from conversations...
Conflict resolution video: Improve communication during conflict 18 Jul 2013 | 12:13 am
This is the fourth in my short series of favorite conflict resolution videos suggested by readers of this blog. The following video, We Are Sinking from Berlitz, isn't a conflict resolution video at ...
Conflict resolution video: How to argue 2 Jul 2013 | 11:12 pm
This is the third in my short series of favorite conflict resolution videos suggested by readers of this blog. The Argument Clinic is a Monty Python classic, funny because magnifies the uncomfortably...
Conflict resolution video: On giving advice 28 Jun 2013 | 08:59 pm
This is the second in my short series of favorite conflict resolution videos suggested by readers of this blog. This one, It's Not About the Nail, is a recent addition to my list, added after more th...
Conflict resolution video: How to apologize 25 Jun 2013 | 05:43 pm
Over the years many readers of this blog have shared with me their favorite conflict resolution videos, particularly the funny ones that teach a good, brief lesson at the same time. Over the next few ...
Take what you need for conflict resolution 18 Jun 2013 | 08:26 pm
I created this poster as a handout for a conflict resolution workshop I'm teaching this week and thought you might enjoy it, too. Click the image below to get the downloadable PDF...feel free to share...
Don’t take it personally. Really? 12 Jun 2013 | 08:12 pm
It's so simple to advise, "Don't take it personally." And yet, too often, it's utterly useless advice to someone in conflict. There's something else they have to do first, before they can hope to stop...
The reward of our work is who we become 5 Jun 2013 | 07:41 pm
"The reward of our work is not what we get, but what we become," says Brazilian author Paolo Coehlo. He may have intended those words to speak to the writer, but they also speak to other work...to my ...
Shining a light on our conflict stories 31 May 2013 | 06:54 pm
We are natural storytellers, so it’s no surprise that we would tell stories about our conflicts, too. Story-making and story-telling about our conflict is natural and not, on its own, a problem. The p...
