Melissaagnes - melissaagnes.com - Melissa Agnes - Crisis Management Keynote Speaker - Melissa Agnes - Crisis Management Keynote Speaker
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iPhone Fire: Apple Lacks Issues and Crisis Management 27 Aug 2013 | 05:30 pm
I was speaking with my friend and colleague, Mike Kelly, last week when he told me about his iPhone bursting into flames a few days earlier. As an iPhone owner and an Apple advocate, the part that mos...
How to Plan for a Social Media Crisis (Infographic) 26 Aug 2013 | 05:30 pm
Social media is a crisis communications tool that needs to be understood, planned for as such, and practiced on in trainings and crisis simulations by the appropriate members of your crisis team. No ...
Weekly Roundup of Awesome Links: Week of August 19th 2013 23 Aug 2013 | 05:30 pm
Another week come and gone and we find ourselves towards the end of August already. In case you’ve been as busy as us, below are 9 links worthy of your attention. Enjoy the reads and have an awesome ...
Crisis Communications: Understanding your Social Media Demographics (Infographic) 22 Aug 2013 | 05:30 pm
Understanding which demographics most use which social media channels and why is the first step in developing a relevant and targeted social media marketing campaign – and of course, zoning-in on your...
Update on Recent Crises: Paula Deen and the Lac-Mégantic Disaster 21 Aug 2013 | 06:39 pm
This summer has seen quite the tragedy and scandal. Two of the biggest crises in the past couple of months have been none other than the Paula Deen racial scandal and the Lac-Mégantic tragedy and the ...
78% of Facebook’s Daily Users are Mobile – What Does this Mean for your Crisis Communications? 20 Aug 2013 | 05:30 pm
Facebook recently revealed that 78% of their daily U.S. users are accessing the social platform from their mobile devices. I’ve been talking a lot lately about mobile technology and your organization’...
How to Respond to Social Media when your Offices are Closed 19 Aug 2013 | 05:30 pm
Last week I wrote about the reputational repercussions of auto generated replies on social media. (To sum up, try to avoid them.) Since then, I’ve had some inquiring minds come back and say: “But wha...
Weekly Roundup of Awesome Links: Week of August 12th 2013 16 Aug 2013 | 05:30 pm
Happy Friday everyone! As usual, below you’ll find 8 links worth your attention. Enjoy and have an awesome weekend! Posts from the MACM blog 3 Examples of Black Hat SEO Tactics to Steer Clear Of W...
The Reputational Repercussions of Auto Generated Responses 15 Aug 2013 | 05:30 pm
We’ve all experienced them. Auto generated responses on Facebook, Twitter and other social media platforms, programmed to welcome new followers, respond to inquiries, comments, @mentions and the likes...
How Google Plus Will Help Amplify Your Crisis Communications 14 Aug 2013 | 05:30 pm
Facts about Google Plus: Google+ is a product of Google. The platform offers “do follow” links that help with your link building and therefore your SEO and online reputation management. The more peopl...
