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Presentation: Getting Maximum Value from Your Customer Community Investment 23 Aug 2013 | 06:54 pm
The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.
Innovation Alone Isn't Enough 14 Aug 2013 | 08:31 pm
Earlier this week BlackBerry announced that it was seeking a buyer or strategic partner as a way forward and out of its multi-year decline. The path from high flying tech leader to "for sale sign" is ...
Cloud Applications, Packaging for Simplicity and Value 13 Aug 2013 | 12:47 am
A Salesforce.com announcement today on product packaging got me thinking about the way cloud vendors package and sell products. Actually I guess a better way to say that would be, I'm thinking about h...
A Tale of Two Bridges 2 Aug 2013 | 10:56 pm
If anyone is wondering why I've been quiet lately, I've been away on holiday. I just returned from the trip this week and I was thinking about a story that I heard over the past weekend from a tour gu...
Customer Experience Strategies in Action: The Culture of a Customer Focused Business 5 Jul 2013 | 08:07 pm
Recently one of the analyst in my IDC group, Mary Wardley (VP Enterprise Apps, CRM and Customer Experience) published a case study on mid-market ERP vendor SYSPRO, and its laser focus on its customers...
Oracle's Expanding Cloud Ecosystem? 1 Jul 2013 | 02:19 am
Last week was quite the week in the cloud computing world. At one point in the week, I thought that maybe I should check and see if in fact, hell had frozen over. But in tech never say never I guess....
Enterprise Social Networks - 2013 Part Three 24 Jun 2013 | 11:59 pm
In part three of Enterprise Social Networks we'll look at enterprise adoption and some of the results of successfully implementing and using ESNs. Adoption is a bit of a contentious term since there's...
Enterprise Social Network - 2013 Part Two 15 Jun 2013 | 03:28 am
In part one of this series we looked at the ESN vendors and how they are evolving to help companies increase productivity and facilitate new ways of working. For this post we'll focus on how the ESN's...
Salesforce Fills Out the "Marketing Cloud" 6 Jun 2013 | 12:39 am
Salesforce.com announced its intent to acquire email marketing and marketing automation vendor ExactTarget for ~$2,5B or $33.75/share, ending a few years worth of speculation as to which marketing aut...
Salesforce Fills Out the "Marketing Cloud" 6 Jun 2013 | 12:39 am
Salesforce.com announced its intent to acquire email marketing and marketing automation vendor ExactTarget for ~$2,5B or $33.75/share, ending a few years worth of speculation as to which marketing aut...
