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Back to School with Novo Solutions 26 Aug 2013 | 08:57 pm
Here in Virginia school has begun. University campuses are full of students and yellow busses on the road are a telltale sign that kids are headed back. It is a time of expectation as a new year ...
Share Knowledge with a “Knowledge Jam” Session 1 Aug 2013 | 08:55 pm
Is your knowledge base ‘lean’ or outdated? Let’s face it, it takes work and commitment to keep a knowledge base up to date with current information. We talk a lot about the need to schedule knowl...
Crafting a Knowledge Centric Support Desk 25 Jul 2013 | 02:27 am
Customer Support Operations can range from basic to complex. Most of us have come to expect automated recordings, long waits and the taxing process of having to carefully explain our situation m...
Maximizing your Knowledge Base Software 18 Jul 2013 | 09:26 pm
Celebrating its tenth year, the Novo Knowledge Base is still one of our most popular support applications, and it is easy to see why. Our customers come to us with a need to effectively store and...
Customer Service 101 2 Jul 2013 | 08:38 pm
As an Independent Software Vendor we see the value of utilizing technology to provide the very best customer service. But let’s face it; you can have the finest resources money can buy, but if you...
Moving Knowledge to the Cloud 25 Jun 2013 | 07:27 pm
In this time known as “The Information Age” data is piling up and managing it is becoming increasingly complex. File cabinets are becoming a thing of the past as more companies are managing their ...
What do you track? 19 Jun 2013 | 09:16 pm
Who are our customers? Each year when we work on our marketing plan we ask ourselves that very question. It is a challenging question because our customers don’t fall neatly into typical ‘markets’. ...
Using your Knowledge Base Software to fill in Summer work gaps! 28 May 2013 | 11:21 pm
For those of us in the US, Memorial Day weekend launches the beginning of the summer season. Up through Labor Day many workers take vacations with their families and friends. Many businesses have t...
No Summer Vacation for Education IT Departments 14 May 2013 | 08:34 pm
If you work in education you know that while students may have the summer off, staff is still hard at work. The summer season sets the stage for the success of the following year. This is a cruci...
Managing Assets in the Cloud 23 Apr 2013 | 09:11 pm
Today, more than ever, people need effective ways to track their IT and other business assets. On any given day we are contacted by people looking for a better solution than spread sheet management...
