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Help • Re: GenericInterface TicketCreate with non existing customer 1 Aug 2013 | 11:15 pm
no. you can ignore this and post the values in the sent email. Statistics: Posted by crythias — 01 Aug 2013, 20:15
Help • Re: GenericInterface TicketCreate with non existing customer 1 Aug 2013 | 11:13 pm
So in the Value field in the Email filter rule (shown here: set header.JPG) , I can put in a header, rather than a static Value? Statistics: Posted by jeremyk — 01 Aug 2013, 20:13
Help • Re: GenericInterface TicketCreate with non existing customer 1 Aug 2013 | 10:26 pm
also, the email needs to be trusted to receive OTRS headers (Admin, Email settings). Statistics: Posted by crythias — 01 Aug 2013, 19:26
Help • Re: GenericInterface TicketCreate with non existing customer 1 Aug 2013 | 10:23 pm
jeremyk wrote: The problem is though, that my value is dynamic, based on input from the person submitting the ticket. I'm assuming the value is as dynamic as the email address and body and yet you pr...
Help • Re: GenericInterface TicketCreate with non existing customer 1 Aug 2013 | 10:07 pm
crythias wrote: upon submit via email, include in the headers X-OTRS-DynamicField-yourfieldname: yourvalue The problem is though, that my value is dynamic, based on input from the person submitting t...
Configuration • Export values with accent to CSV - Help 1 Aug 2013 | 09:46 pm
Hi! I need to export values with accent (ã, õ, á,ó...) to CSV file from OTRS Survey, but isn't possible. Link for example: http://server/otrs/index.pl?Action=Agen ... SurveyID=2 Each column that h...
Help • Re: GenericInterface TicketCreate with non existing customer 1 Aug 2013 | 09:44 pm
upon submit via email, include in the headers X-OTRS-DynamicField-yourfieldname: yourvalue Statistics: Posted by crythias — 01 Aug 2013, 18:44
Allgemeines • Re: Erweiterungen möglich ? 1 Aug 2013 | 09:38 pm
beides geht nicht von Haus aus und muss erst entwickelt werden Statistics: Posted by jojo — 01 Aug 2013, 18:38
Help • Re: Event Notification sender [FROM] 1 Aug 2013 | 09:35 pm
you seem to expect enterprise grade support here. You should consider buying professional services Statistics: Posted by jojo — 01 Aug 2013, 18:35
Help • Re: Queue read permission 1 Aug 2013 | 09:01 pm
Anyone? Statistics: Posted by pituca — 01 Aug 2013, 18:01
