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Hello world! 14 Jun 2012 | 07:46 pm
Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!
Are you letting customers mind your store? 24 May 2012 | 08:09 am
That’s a great question asked by Emily Yellin, author of Your Call is (not that) Important to us (“We Really Are Happy to Serve You…”http://bit.ly/KaNBDb, Speech Tech Blog). And what is Ms. Yellin’s a...
Are you letting customers mind your store? 24 May 2012 | 04:09 am
That’s a great question posed by Emily Yellin, author of Your Call is (not that) Important to us (“We Really Are Happy to Serve You…”http://bit.ly/KaNBDb, Speech Tech Blog). And what is Ms. Yellin’s a...
The One Problem Companies with IVRs must Address―The Exception 10 May 2012 | 02:54 pm
In his article, “Customer support becomes a social service,” (http://goo.gl/37jbx) Rob Bamforth, Principal Analyst at Quocirca, a research company, describes situations that befall traditional IVR sys...
The One Problem Companies with IVRs must Address―The Exception 10 May 2012 | 10:54 am
In his article, “Customer support becomes a social service,” (http://goo.gl/37jbx) Rob Bamforth, Principal Analyst at Quocirca, a research company, describes situations that befall traditional IVR sys...
The Reports of the Call Center’s Death are Greatly Exaggerated 19 Apr 2012 | 01:00 am
Much to the chagrin of corporations around the country call centers are not going away. The recent story on Mashable Business, “The Death of the Call Center” (http://mashable.com/2012/03/30/death-of-t...
The Reports of the Call Center’s Death are Greatly Exaggerated 18 Apr 2012 | 09:00 pm
Much to the chagrin of corporations around the country call centers are not going away. The recent story on Mashable Business, “The Death of the Call Center” (http://mashable.com/2012/03/30/death-of-t...
Is VPI’s VirtualSource an IVR game changer… or is it just a bit better? 5 Apr 2012 | 03:00 am
VPI recently introduced their new virtual call agent, VPI VirtualSource, an add-on to their EMPOWER platform. Michael Mercadante, VPI’s CTO, claims their virtual agent is so good and efficient, that “...
Will pay-by-phone replace credit cards? 15 Mar 2012 | 11:00 pm
Have you ever made a purchase by waving your mobile phone at the grocery checkout? Or at a gas pump? If you haven’t, get ready to see a bevy of teens waving their phones at pop machines, fast food res...
Will pay-by-phone replace credit cards? 15 Mar 2012 | 07:00 pm
Have you ever made a purchase by waving your mobile phone at the grocery checkout? Or at a gas pump? If you haven’t, get ready to see a bevy of teens waving their phones at pop machines, fast food res...
