Need Great Salespeople? 27 Jun 2013 | 12:07 am

DO YOU NEED GREAT SALESPEOPLE? I give our industry a D+ when it comes to the hiring process and a frequent complaint right now is “I can’t seem to hire good salespeople.”  Joe Webb nailed it when he...

Receptionist Training 4 Mar 2013 | 06:43 pm

In this training session, Jerry Thibeau teaches your receptionist how to provide customers with a great experience. It all starts when the phone rings, how well does your receptionist answer the phone...

Wesley Chapel Honda 10 May 2012 | 01:35 am

Wesley Chapel Toyota 10 May 2012 | 01:33 am

Wesley Chapel Toyota 9 May 2012 | 06:33 pm

Player created by Inbound Now – Social Media Tools.

Q4 Contest Winners! 2 Jan 2012 | 11:59 am

It was an exciting finish as three salespeople jockeyed back and forth for the top three spots. Amanda Ladwig from Granger Motors won first place with a three month average score of 4.895. She wins an...

Satisfy Me! 3 Oct 2011 | 04:02 am

Satisfy Me! It’s what every customer wants, to be satisfied!  The point became very evident to me one day during a recent business trip. On my way to visit a client, I found myself at the Atlanta ai...

Top Three Tips BEFORE, DURING and AFTER your promotion 18 Aug 2011 | 04:10 am

By Jamie Welch from Tri-Auto A direct marketing event is a big investment for your dealership. Below you will find some tips on how to get the best return and maximize your promotion. Event sales can...

We Went from Bad to Great! 18 Aug 2011 | 03:50 am

We Went From Bad To Great! This is a story of how one dealership went from bad to great on the telephone in just 6 months.  Since I started Phone Ninjas in 2009, I have seen my fair share of success ...

Handling the Pre-Owned Price Question 10 May 2011 | 02:25 am

A little over a month ago I wrote an article on how to handle phone customers asking the “best price” question on new vehicles.  Well this month we’re going to examine how to handle the same question...