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Understanding what customer service means to Public-i 16 Aug 2013 | 03:15 pm
We’ve learned a fair amount about our strengths, weaknesses and what really matters to our clients since we first started webcasting. Perhaps paramount in that is customer service. When I use that exp...
Synchronised Slides! Should they be automatic? Are they a thing of the past? 9 Aug 2013 | 02:07 pm
I recently stumbled back across a LinkedIn conversation I was part of titled ‘is there a future for synchronised slides?’ The conversation prompted me to have another think about the Connect product, ...
Streaming Media Formats, Public-i’s evolution 1 Aug 2013 | 08:58 pm
Public-i has been offering streaming media services for over a decade now. We have been at the bleeding edge of these technologies and, in some cases, have led the way and helped influence the standar...
Cheshire West and Chester: Using Connect Social for the Community Leaders debate 30 Jul 2013 | 08:20 pm
Damian Beaumont was at the Public-i usergroup in June to talk about the way that his council, Cheshire West and Chester, has used Connect Social for a new set of meetings called the Community Leaders ...
Birmingham City Council: The difference Public-i can make to a new client 23 Jul 2013 | 03:15 pm
At the usergroup just a few weeks back we were very lucky to welcome Geoff Coleman, of Birmingham City Council. Birmingham became a Connect client with us in February this year and this was the first ...
Online engagement in Wales 19 Jul 2013 | 07:22 pm
I thought that now might be a good time to blog about the work we’ve been doing in Wales around the Welsh Government’s decision to provide councils with funding to address three issues:- Remote attend...
Dave and Mathew look back at the LGA Conference 17 Jul 2013 | 01:42 pm
We’ve had more than a week now to reflect on the LGA Conference, the biggest annual event for the sector we work in. This year I was helping the LGA media team with their coverage – as they were using...
Third-party integration: how it works and why it’s tricky 11 Jul 2013 | 04:32 pm
Because third-party applications – like Twitter and Coveritlive – are an important part of the service that we offer, it felt like it was time to try to explain our thinking on how we work with them, ...
Product development news: Widescreen and integration with CMIS 11 Jul 2013 | 03:51 pm
At the recent usergroup I mentioned a number of developments and promised I would send out a communication following that up. So here is my attempt at addressing those comments a little more formally....
As Mr Pickles gets serious about filming, it’s time to start webcasting 9 Jul 2013 | 11:04 pm
Last week, the Secretary of State for Communities and Local Government, Eric Pickles, used Twitter to warn councils he hasn’t ruled out changing the law to force them to let the public film meetings. ...
